Annemarie Crispo-Cain
Gardner,MA
Summary
Dynamic and highly reliable professional with extensive experience in customer service and sales, notably at Polcaris Restaurant Pizzaria Regina. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in crafting innovative drink menus and optimizing sales processes, driving significant growth and repeat business.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender
Polcaris Restaurant Pizzaria Regina
Woburn, MA
11.2018 - 06.2026
- Crafted diverse cocktails and beverages, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new staff on drink preparation techniques and customer service protocols.
- Developed seasonal drink menus, enhancing customer experience and increasing beverage sales.
- Great customer following and great customer service.
Waitress
Felicias of the North End
Stoneham, MA
01.2008 - 01.2021
- Delivered exceptional customer service, ensuring a pleasant dining experience for guests.
- Managed multiple tables effectively, prioritizing tasks in fast-paced environment.
- Collaborated with kitchen staff to optimize food delivery and presentation standards.
- Trained new waitstaff on menu knowledge and service protocols to enhance team efficiency.
Bartender
99 Restaurant & Pub
Woburn, MA
09.2017 - 11.2018
- Managed inventory levels, minimizing waste while ensuring product availability for peak service times.
- Implemented efficient workflow processes, reducing wait times during busy shifts.
- Provided exceptional customer service by actively engaging with patrons and addressing concerns promptly.
- Collaborated with kitchen staff to coordinate food pairings with drinks, enhancing overall dining experience.
Outside Sales Representative
Moynihan Lumber
North Reading, MA
01.2010 - 11.2018
- Cultivated relationships with contractors and builders to drive sales growth.
- Delivered product demonstrations and training to enhance customer understanding.
- Negotiated contracts and pricing terms to maximize profitability.
- Implemented targeted marketing strategies to expand market reach and drive leads.
Outside Sales Representative
E. G. Barker Lumber
Woburn, MA
01.2003 - 12.2013
- Analyzed market trends to identify new opportunities for sales expansion.
- Mentored junior sales staff on best practices and effective selling techniques.
- Streamlined sales processes resulting in improved efficiency and customer satisfaction.
- Collaborated with cross-functional teams to align product offerings with customer needs.
Education
Associate of Arts - Office Admin
Katherine Gibbs School
Boston, MA01-1999
High School Diploma -
Reading Memorial High School
Reading Ma06-1985
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Certification
Tips Certified. CPR certified.
Timeline
Bartender
Polcaris Restaurant Pizzaria Regina
11.2018 - 06.2026
Bartender
99 Restaurant & Pub
09.2017 - 11.2018
Outside Sales Representative
Moynihan Lumber
01.2010 - 11.2018
Waitress
Felicias of the North End
01.2008 - 01.2021
Outside Sales Representative
E. G. Barker Lumber
01.2003 - 12.2013
Associate of Arts - Office Admin
Katherine Gibbs School
High School Diploma -
Reading Memorial High School