Annush Memon
Director Of Banquet
Muscat
Summary
Experienced Banquet Manager overseeing successful execution of functions, meetings, and events. Skilled in liaising with high-profile guests for seamless operations in fast-paced environment. Proficient in multitasking within multicultural workforce and customer base, identifying, recruiting, training, and managing top talent. Maintains productive relationships with internal and external staff and vendors to drive collaborative efforts. Embodies high hospitality standards for positive guest experiences.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Director of Banquet
Mandarin Oriental Hotel Group
11.2023 - Current
- Oversaw banquet operations, ensuring seamless execution of events from setup to breakdown, while maintaining high customer satisfaction.
- Coordinated with culinary teams to design menu options that aligned with clients' preferences and dietary restrictions, enhancing guest experiences.
- Managed scheduling and training for staff, fostering a collaborative environment that improved service quality during high-volume events.
- Implemented food safety protocols and monitored compliance, ensuring adherence to health regulations and promoting a safe dining environment.
- Introduced Catering project
- Initiated the collaborations of the outsourced AV company that supported with a add on of the miscellaneous revenue
Banquet & Catering Manager
Kempinski
08.2021 - 09.2023
- Company Overview: Kempinski Muscat, Oman
- Understanding the impact of Banquet operations on the overall success of an event and managing activities to maximize customer satisfaction.
- Maximized quality assurance by completing frequent line checks. Ensure smooth daily operations of Banquet.
- Responsible for building relationships with other Food and Beverage departments to ensure that all resources are being equally shared and the entire division operates as team.
- Performed cost-benefit analysis for corporate and social events.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Participated in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
- Ensure all financial reporting is maintained and accurate (billing, payroll etc)
- Achievement of budgeted food sales, beverage sales and labor cost. Achieve maximum profitability and overall success by controlling cost and quality of service.
- Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
- Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Kempinski Muscat, Oman
Assistant Banquet Manager (In Charge Banquet Manager)
Kempinski
10.2018 - 07.2021
- Company Overview: Kempinski Muscat, Oman
- Managed budgeting and invoicing for both large and small-scale events.
- Interpreted instructions to schedule and set up events to client specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Liaised with venue management to monitor logistics and timelines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Kempinski Muscat, Oman
Banquet Supervisor
Kempinski
01.2018 - 09.2018
- Company Overview: Kempinski Muscat, Oman
- Kempinski Muscat, Oman
Banquet Supervisor
Rotana
02.2016 - 11.2017
- Company Overview: Rotana, Manama, Bahrain
- Rotana, Manama, Bahrain
Restaurant Supervisor
Sheraton
11.2014 - 12.2015
- Company Overview: Sheraton, Manama, Bahrain
- Sheraton, Manama, Bahrain
Assistant Restaurant Manager
Grand Hyatt
12.2013 - 10.2014
- Company Overview: Grand Hyatt, Goa, India
- Grand Hyatt, Goa, India
Restaurant Team Leader
Grand Hyatt
02.2011 - 12.2013
- Company Overview: Grand Hyatt, Goa, India
- Grand Hyatt, Goa, India
Management Trainee
Marriott -GMR
06.2009 - 01.2011
- Company Overview: Marriott -GMR, Goa, India
- Marriott -GMR, Goa, India
Education
Bachelor of Tourism Studies -
IGNOU
06.2009 - 01.2011
Skills
Team management
Menu development
Staff leadership
Guest experience management
Leadership qualities
Staff management
Vendor negotiation
Quality assurance
Cost control
Team member development
Staff training
Employee development
Corporate event management
Weddings background
Certification
Food safety awareness training, Sheraton Bahrain, 01/01/15
Accomplishments
- Nominated for Hotelier Middle East Awards 2022 in the category of Banquet Manager of the year.
- Supervised team of 25 staff members.
- Collaborated with team of 120 in the execution & supporting 3 of Royal ladies wedding reception in Bahrain.
Pre Opening Skills
- Grand Hyatt Goa 2011
- Hyatt Regency Pune 2012 (taskforce)
- Hyatt Regency Chennai (2012) taskforce
- Downtown Rotana (2016)
Interests
Cycling
Hiking
Swimming
Catering Skills
- Al Mouj Golf - 2019 & 2020 Managed catering with team support for a special event catered 1000 guests daily for a week.
- Hyatt Regency Delhi (Hero Honda Group) and Hyatt Regency, Chennai (TVS motor Group) VIP wedding: I had a opportunity to be part of prestigious wedding, handled catering with the help of my team for 5000 guest at the wedding which was held in the private farm.
- Sheraton Bahrain- Successfully catered for 10000 guests with the team support at ladies wedding private event at Shakir Palace & Al Rawdha palace.
- I also had the opportunity to cater with my team for other special event such as Ministry of Defense, Ministry of Health, Ministry of Education, Owners Private Villa, Al Jenaibi Showroom Opening, Italian Embassy, French Embassy, Qatar Embassy. Rolls Royce & Bentley launch event and High Profile WHO conference AP launch event etc. engaged with up to 300 guests during the course of each event.
Core Qualifications
Corporate event management, Good, Excellent, Very Good, Excellent, Excellent, Very Good, Good, Excellent, Average
Timeline
Director of Banquet
Mandarin Oriental Hotel Group
11.2023 - Current
Banquet & Catering Manager
Kempinski
08.2021 - 09.2023
Assistant Banquet Manager (In Charge Banquet Manager)
Kempinski
10.2018 - 07.2021
Banquet Supervisor
Kempinski
01.2018 - 09.2018
Banquet Supervisor
Rotana
02.2016 - 11.2017
Restaurant Supervisor
Sheraton
11.2014 - 12.2015
Assistant Restaurant Manager
Grand Hyatt
12.2013 - 10.2014
Restaurant Team Leader
Grand Hyatt
02.2011 - 12.2013
Management Trainee
Marriott -GMR
06.2009 - 01.2011
Bachelor of Tourism Studies -
IGNOU
06.2009 - 01.2011
Similar Profiles
Attila FintaAttila Finta
Duty Security Officer at Mandarin Oriental Hotel Group, MayfairDuty Security Officer at Mandarin Oriental Hotel Group, Mayfair
Sabrina Francheska Fleites HerreraSabrina Francheska Fleites Herrera
Front Desk Agent at Mandarin Oriental Hotel GroupFront Desk Agent at Mandarin Oriental Hotel Group
Fatos DulgerFatos Dulger
Spa Consultant / Director of Spa & Recreation at Mandarin Oriental Hotel GroupSpa Consultant / Director of Spa & Recreation at Mandarin Oriental Hotel Group
Amirhossein TalaeiAmirhossein Talaei
Flight Dispatcher at Iran AirFlight Dispatcher at Iran Air
Salim Al DhawiSalim Al Dhawi
Field Accommodation Inspector at Superiority of Modern ServicesField Accommodation Inspector at Superiority of Modern Services