Anouar Ennachi
Riad Manager
Fes
Summary
Dedicated hospitality professional with over 10 years of experience in riad and restaurant management. Proven track record in guest relations, team leadership, and digital marketing strategies. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Receptionist
Riad El Bacha
03.2014 - 01.2015
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Manager
Riad La Source Blue
01.2015 - 12.2016
- Managed day-to-day operations and guest services at a 7-room riad, ensuring high standards of guest satisfaction and operational efficiency.
- Collaborated with UK customers on the renovation of their riad, achieving their desired outcomes within budget and timeline constraints.
Restaurant Manager
Restaurant Darna
01.2016 - 01.2017
- Oversaw daily operations, customer service, and inventory management.
Manager
Riad Laaroussa
1 2017 - 1 2024
- Managed operations of a 35-employee riad, including guest services and reservations
- Led renovation projects resulting in a 20% increase in guest satisfaction.
Education
Science Baccalaureate -
Oum el Banine
No Degree - English Education
University Mohammed Ben Abdelah
Fes, Morocco 05.2001 -
Skills
Hospitality Management
References
- Mouad el Akkad, Riad el Bacha, +212 778-447842
- Mohammed Tajeline, Riad la Source Blue, +212 697-087112
- Youssef Ghazi, Restaurant Darna, +212 625-760302
- Abdelmalek Laabidi, Riad Laaroussa, +212 684-993159
Timeline
Restaurant Manager
Restaurant Darna
01.2016 - 01.2017
Manager
Riad La Source Blue
01.2015 - 12.2016
Receptionist
Riad El Bacha
03.2014 - 01.2015
No Degree - English Education
University Mohammed Ben Abdelah
05.2001 -
Manager
Riad Laaroussa
1 2017 - 1 2024
Science Baccalaureate -
Oum el Banine
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