Anshu Pokhrel
Massachusetts Eye and Ear (Mass General Brigham)
Boston
4
years of professional experience
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Work History
Front Desk Assistant (Per Diem)
7 Months- Assisted patients and visitors by answering questions and providing accurate information to enhance their experience
- Directed patients and visitors to appropriate departments and areas of the hospital to ensure timely access to services
- Transported patients safely to various hospital departments
- Delivered friendly and professional customer service to patients, families, and visitors, fostering a welcoming environment
- Help maintain an organized and welcoming front desk while supporting daily hospital operations
Medical Assistant Intern (Seasonal)
3 Years- Assist clinical staff with basic patient care and administrative duties
- Prepare exam rooms, restock supplies, and ensure equipment readiness
- Support patient check-ins, documentation, and chart organization
- Maintain strict confidentiality in compliance with HIPAA regulations
- Help guide patients through office procedures and provide clear instructions
- Observe minor clinical procedures, gaining hands-on exposure to ophthalmology practice
- Support staff with inventory management, labeling, and sterilization of instruments
- Communicate effectively with patients of all ages, demonstrating empathy and professionalism
Customer Servie
3 Months- Delivered friendly and efficient customer service during order-taking and preparation, enhancing customer satisfaction
- Prepared coffee, beverages, and sandwiches accurately and efficiently
- Restocked store supplies to ensure availability for customers and ensured the store was fully prepared for customers
- Ensured cleanliness of store by sweeping, mopping, and maintaining work areas, contributing to a pleasant shopping environment
- Completed closing duties by cleaning and restocking the store, including cleaning, restocking, and preparing the store for the next day
Cashier / Bagger / Online Orders Associate
8 Months- Operated cash register and processed transactions accurately
- Delivered friendly and efficient customer service
- Fulfilled online grocery orders with attention to detail and timing
- Maintained store cleanliness, organization, and product stocking
Education
Bachelor of Science - Biology
First-year student completing Nursing major
High School Diploma
Skills
Clinical support
Room Preparation & Equipment Setup
Patient Registration Process
Problem-solving skills
Time management
Patient Transport
Equipment setup
Communication & Customer Service
Timeline
Customer Servie
Dunkin Dounts
02.2026 - 05.2026Read More
Front Desk Assistant (Per Diem)
Mass Eye And Ear
01.2026 - CurrentRead More
Medical Assistant Intern (Seasonal)
Massachusetts Eye and Ear (Mass General Brigham)
08.2023 - CurrentRead More
Cashier / Bagger / Online Orders Associate
Stop & Shop
08.2022 - 04.2023Read More
Stoneham High School
High School Diploma
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University of Massachusetts Boston
Bachelor of Science from Biology
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