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Ansoumana SAGNA
Casablanca,Morocco
Summary
Dynamic Call Center Sales Representative with a proven track record at Archangel Assurance, excelling in policy writing and customer relationship management. Adept at educating clients on insurance solutions, I consistently enhance client satisfaction and drive sales through effective call handling techniques and in-depth product knowledge.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Industry of embroidery
Oussama
Casablanca , Morocco
08.2025 - Current
Call Center Sales Representative
Archangel Assurance
Casablanca , Morocco
08.2020 - Current
- Managed inbound calls to effectively address client concerns and questions.
- Educated clients on policy benefits and coverage options for informed decision-making.
- Assisted customers with product inquiries and provided tailored insurance solutions.
Education
I Started A Master of Finance Bank And Assurance - Banking And Finance
Thies University (Iba Der Thiam University of Thies Now) Now
Thies , Senegal 03.2017 - 08.2018
Bachelor of Science - Economics Sciences Et Management
Thies University (Iba Der Thiam University of Thies Now) Now
Thies , Senegal 03.2013 - 03.2016
Lycee De Kartiack
Ziguinchor , Senegal Skills
- Embroidery design
- Product knowledge
- Insurance knowledge
- Customer relationship management
- Customer service
Languages
French
First Language
English
Intermediate (B1)
B1
Certification
- SAP FICO
- Sage software
- The Casher Training Courses
Affiliations
- Scrabble
- Football
- Lecture and news
Timeline
Industry of embroidery
Oussama
08.2025 - Current
Call Center Sales Representative
Archangel Assurance
08.2020 - Current
I Started A Master of Finance Bank And Assurance - Banking And Finance
Thies University (Iba Der Thiam University of Thies Now) Now
03.2017 - 08.2018
Bachelor of Science - Economics Sciences Et Management
Thies University (Iba Der Thiam University of Thies Now) Now
03.2013 - 03.2016
Lycee De Kartiack