Anthony Alfaro
Chelsea
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospitality setting.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Marriott International, Inc.
04.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered phone system and enthusiastically greeted guests/callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered customer telephone calls promptly and appropriately handled needs.
Customer Service Representative
Stop & Shop
03.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
Education
High School Diploma -
Chelsea High School
Chelsea06-2023
Skills
- Automated telephone systems
- Room assignments
- Transportation information
- Registration processing
- Lobby oversight
- Safety and security procedures
- Guest amenities
- Credit and cash payments
- POS systems
Accomplishments
- Resolved product issue through consumer testing.
Employee of the month 2x
R Star of the month
Won R star 2x because was able to fulfill work outside of my job title and volunteered to cover different positions when needed.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Agent
Marriott International, Inc.
04.2023 - Current
Customer Service Representative
Stop & Shop
03.2022 - 05.2023
High School Diploma -
Chelsea High School
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