Summary
Overview
Work History
Education
Skills
Clinical Rotations
Certification
Timeline
Generic

Tea' Alley

Topsfield

Summary

Dedicated and compassionate bilingual new graduate Radiologic Technologists with over 6 years of experience in customer service. Recognized for professionalism, reliability, and a strong commitment to excellence. Eager to leverage hands-on clinical training to provide safe, patient-centered care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Imaging Client Support Representative

Merrimack Health
Lawrence, MA
01.2024 - Current
  • Resolve patient inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to address complex patient concerns efficiently.
  • Enhanced customer satisfaction by promptly addressing and resolving patient concerns.
  • Reduce average call handle time by implementing effective problem-solving techniques.
  • Train new hires in company policies, procedures, and best practices for providing top-notch customer support.

Hostess

Ponte Vecchio Restaurant & Lounge
Danvers, MA
09.2020 - 09.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere and prompt service.
  • Managed reservation system to optimize seating efficiency and guest flow.
  • Collaborated with kitchen staff to communicate wait times and special requests effectively.
  • Trained new hostesses on procedures, enhancing team performance and customer satisfaction.
  • Monitored dining area for cleanliness, addressing issues promptly to maintain restaurant standards.

Education

Associate of Science - Radiography

Massachusetts College of Pharmacy And Health Sciences
Boston, MA

Associate of Science - Radiography

Lawrence Memorial/Regis College
Medford, MA
05-2026

Skills

  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable
  • Fluent in Spanish

Clinical Rotations

Lahey Clinic - Burlington - Spring  and Summer 2024

Beth Israel Deaconess - Fall 2024

Tufts medicine - Melrose Wakefield Hospital Fall 2025

Certification

Basic Life Support (BLS) - American Red Cross - exp. 3/28

Timeline

Imaging Client Support Representative

Merrimack Health
01.2024 - Current

Hostess

Ponte Vecchio Restaurant & Lounge
09.2020 - 09.2025

Associate of Science - Radiography

Massachusetts College of Pharmacy And Health Sciences

Associate of Science - Radiography

Lawrence Memorial/Regis College
Tea' Alley