Anthony Bono
Andover
Summary
Proven plumbing professional with over 20 years of experience in repairs and installations. Known for excellent customer service and training junior plumbers on industry best practices. Aiming to leverage problem-solving abilities to enhance team performance and operational efficiency. Over the course of my career I have worked in all aspects of mechanical work ranging from installing a kitchen faucet to installation of multiple Liebert units and piping for a massive computer room to plumbing foreman for construction of a multi story school dormitory. For the past 21 years I have worked for a local company servicing a national restaurant account. Although I have worked in almost e
Overview
22
22
years of professional experience
Work History
Plumber
Elge Filtration
Burlington, MA
01.2005 - Current
- Installed and repaired various plumbing systems, ensuring compliance with safety regulations.
- Diagnosed plumbing issues and implemented effective solutions to minimize downtime.
- Collaborated with team members to streamline project workflows, enhancing overall efficiency.
- Trained junior plumbers on best practices for installation and maintenance procedures.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Managed client interactions by addressing inquiries and ensuring satisfaction with final deliverables.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Plumbing Service Manager
Maguire Company
Newton, MA
05.2004 - 07.2005
- Streamlined service operations to enhance customer satisfaction and improve response times.
- Led team initiatives to optimize workflow and reduce operational inefficiencies.
- Developed training programs for staff, improving service delivery and employee performance.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Education
High School Diploma -
Stoneham High School
Stoneham, MAUniversity of Massachusetts, Boston
Boston, MAMassachusetts Journeyman Plumbing License -
Northeast Regional Vocational School
Wakefield, MASkills
- Plumbing repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage systems repair
- Blueprint reading
- Commercial construction experience
Timeline
Plumber
Elge Filtration
01.2005 - Current
Plumbing Service Manager
Maguire Company
05.2004 - 07.2005
High School Diploma -
Stoneham High School
University of Massachusetts, Boston
Massachusetts Journeyman Plumbing License -
Northeast Regional Vocational School