Anthony McDowell
Stoughton
Summary
Dynamic and results-driven professional with extensive experience at Keolis Commuter Services, excelling in customer service and conflict resolution. Proven ability to enhance team performance through effective problem-solving and training. Recognized for maintaining high standards and efficiency while managing multiple tasks in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Passenger Concierge
Keolis Commuter Services
Boston, MA
07.2014 - Current
- Functioned in a variety of roles involving accounting, data entry, solari, customer service, and ticket operations
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maintained cash deposits and reconciled and audited agent sales in TRAC system
Customer Service Representative
Mass Bay Commuter Railroad
Boston, MA
07.2003 - 07.2014
- Communicated information regarding track assignments and equipment changes
- Trained new staff on customer service protocols, enhancing team performance and knowledge retention.
- Liasoned revenue records and cash deposits with banks and associated departments
- Distributed and verified ticket stock and production sales
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Service Attendant
Amtrak Railroad
Boston, MA
06.1997 - 02.2001
- Provided food service delivery, ensuring high standards of customer service and efficiency.
- Trained new staff on safety protocols and service procedures, enhancing team performance and compliance.
- Conducted regular audits of service areas to maintain quality standards, ensuring compliance with Amtrak policies.
- Managed inventory of supplies and equipment, streamlining procurement processes to reduce downtime.
Education
No Degree - Culinary Arts/Business Management
Johnson & Wales University
Providence, RISkills
- Customer service
- Conflict Resolution
- Effective problem solving
- Team player mentality
Timeline
Passenger Concierge
Keolis Commuter Services
07.2014 - Current
Customer Service Representative
Mass Bay Commuter Railroad
07.2003 - 07.2014
Lead Service Attendant
Amtrak Railroad
06.1997 - 02.2001
No Degree - Culinary Arts/Business Management
Johnson & Wales University