Anthony Travalgia
Danvers
Summary
Seasoned Operations expert and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Branch Manager
Santander Bank Us
01.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Sports Journalist
College Hockey News
10.2020 - Current
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise.
- Generated new story ideas through in-depth research and networking within the sports industry.
- Collaborated with editors to refine articles, ensuring clarity and adherence to style guidelines.
Blogger
Hockey Buzz
05.2018 - 07.2023
- Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
- Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Implemented SEO strategies to optimize web content for search engines.
Branch Manager
People's United Bank
06.2017 - 01.2022
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
In-Seat Server
Aramark at Fenway Park
04.2010 - 03.2021
- Contributed to increased revenue by upselling menu items when appropriate based on guest preferences.
- Balanced multiple tasks simultaneously while maintaining excellent attention to detail.
- Provided exceptional customer service by engaging with guests throughout their dining experience.
- Managed high-volume periods with ease, maintaining quality service under pressure.
Sports Journalist
Bruins Daily
09.2012 - 04.2018
- Managed online sports columns, blogs and video pieces.
- Edited more than five pieces per week, carefully checking content wording and facts.
- Helped social media team improve promotions and engagement by providing top-notch sports content targeted on specific audiences.
- Contributed to the growth of the publication''s online presence by actively promoting content on social media platforms.
Operations Manager
The Trimount Company
06.2012 - 06.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Paralegal
John P. LeGrand & Associates
09.2007 - 06.2012
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH04.2021
Skills
- Operations Management
- Staff Supervision
- Team leadership
- Planning and implementation
- Project management
- MS office
Timeline
Branch Manager
Santander Bank Us
01.2022 - Current
Sports Journalist
College Hockey News
10.2020 - Current
Blogger
Hockey Buzz
05.2018 - 07.2023
Branch Manager
People's United Bank
06.2017 - 01.2022
Sports Journalist
Bruins Daily
09.2012 - 04.2018
Operations Manager
The Trimount Company
06.2012 - 06.2017
In-Seat Server
Aramark at Fenway Park
04.2010 - 03.2021
Paralegal
John P. LeGrand & Associates
09.2007 - 06.2012
Bachelor of Arts - Communications
Southern New Hampshire University
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