Ariana Pierce
Boston,MA
Summary
Compassionate Community Health Worker with 8 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Community Wellness Advocate
Boston Medical Center, Boston
08.2023 - Current
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Addressed patient concerns and provided support to vulnerable demographics.
- Developed and maintained relationships with community partners to build program scope.
- Helped vulnerable individuals navigate complex healthcare system.
- Collaborated with external organizations to coordinate health and social services.
- Monitored and documented participants' progress toward individualized health goals.
- Set up community health education and promotion programs to reduce chronic conditions.
- Facilitated health screenings with follow-up care to target specific issues.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Engaged clients in health-related activities to enhance overall well-being.
- Developed and implemented training classes to educate team members and community residents.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Patient Access Representative
Boston Medical Center
11.2022 - 08.2023
- Patient access representative is responsible for handling inbound and outbound communications for
- Emergency registration
- Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management
- Conduct registration duties in a very fast paced, high acuity Trauma in Emergency Department
- Along with having the ability to work with varied medical, traumatic and Psychiatric issues.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Educated patients on importance of preventive health care and insurance coverage.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Administrative Assistant/Receptionist
Stonehouse, Inc
10.2021 - 10.2022
- Provide trauma informed case management and advocacy for all Shelter clients
- Assess needs and refer to appropriate resources within agency and community
- Provide accompaniment and transportation to appointments
- Provide support to on-call staff
- Enter data about clients and services provided in data daily
- Maintain and update client resource lists
- Assist Shelter Director in overseeing maintenance and care of shelter facility
- Coordinate shelter donations, supplies and food
- Attend weekly staff meetings
- Attend night/weekend shelter staff meetings
- Attend client-related meetings at shelter or at Community Services Center
- Other duties as assigned.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Scheduler
Brigham and Women's Hospital
07.2017 - 09.2021
- Answer multi-line telephone systems promptly and gather screenings information: takes, relays and manages messages and/or provides routine information
- Maintain a strong command of the hospital scheduling system (Epic.) this includes registering new patients, updating patient information, scheduling, and rescheduling appointments as necessary
- Confirm upcoming patient appointments, verifies patients information directly impacting upcoming appointments
- Demonstrate understanding of legal implications disseminating patient information.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Counselor
Italian Home for Children
01.2015 - 07.2017
- Directly supervise a multi-age group of 6-12 children clients in custody of children protective services that resides in the group home facility
- Engage with a fully attend to clients, monitoring their behavior and interactions closely
- Provide a therapeutic milieu environment for clients, maintaining a safe and healthy environment; meeting the physical and emotional needs of clients as require
- Plan, implement, and participate in social and recreational activities for client's individual behavior plans
- Transport clients to and from community and recreation activities, school, home /family visits, and other appointments as necessary
- Complete serious incidents, restrain and all other required reports, logs and daily documentation of client and group behavior.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Conducted evaluations to help patients develop measurable treatment goals.
- Designed safe and supportive environment for clients to discuss issues.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Customer Service/ Receptionist
Resume-Library
11.2016 - 06.2017
- Speaking to existing customers on a daily basis, and ensuring they're getting the most out of Resume-Library.com
- Resolving any queries customers may have using the website either over the phone or online
- Advising customers on how to improve their experience and results
- Confidently and e actively dealing with complaints
- Assisting the Sales Team with customer retention and renewals
- Having a detailed knowledge of the company's products, procedures and processes to enable problems to be dealt with as they arise, often dealing with issues under extreme time
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Dietary Aide
Springhouse INC
01.2012 - 12.2014
- Assisted with the preparation of food and specialize meals for residents
- Served and assisted with feeding of meals to the elderly residents
- Maintained a clean and safe environment for food preparation through proper sanitation of the kitchen equipment and utensils
- Providing excellent customer service to the elderly residents and guest
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Monitored and evaluated patient progress, documenting results.
Lifeguard
DCR
04.2014 - 09.2014
- Oversaw children and adults that were using the pool
- Ensured everyone was safe by looking over the pool area pressure.
- Monitored safety of guests in and around swimming pool.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to patron incidents in professional and timely manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
Associates - Time Management
Eastern Gateway Community College
Diploma - Medical Terminology
Newton South High School
Newton, MA2014
Skills
- Assignment Management
- Care Plan Development
- Professional Relationships
- HIPAA Guidelines
- Health Coaching
- Health Care System
- Team Assignments
- Microsoft Office Proficiency
- Report Preparation
- Client Databases
- Customer Accounts Management
- Customer Inquiries
- Invoice Statements
- Active Listening
- Community Mental Health Programs
- Healthcare Advocacy
- Encounter Documentation
- Service Coordination
- Supporting Daily Living Needs
- Customer Interaction
- Schedule Coordination
- Materials Development
- Service Quality
- Mental Health Care Assistance
- Referral Coordination
- Customer Needs Assessments
- Patient Health Information Access
- Computerized Maintenance Management Systems
- Medical Assessment Mastery
- Dietary Needs
- Customer Experience
- Home Visits
- Prenatal Screening
- Staff Meetings
- Community Health Improvement
- Community-Based Resources
- Project Requirements
- Positive Parenting Instruction
- Reading Comprehension
- Communications Support
- Healthy Living Plans
Timeline
Community Wellness Advocate
Boston Medical Center, Boston
08.2023 - Current
Patient Access Representative
Boston Medical Center
11.2022 - 08.2023
Administrative Assistant/Receptionist
Stonehouse, Inc
10.2021 - 10.2022
Scheduler
Brigham and Women's Hospital
07.2017 - 09.2021
Customer Service/ Receptionist
Resume-Library
11.2016 - 06.2017
Counselor
Italian Home for Children
01.2015 - 07.2017
Lifeguard
DCR
04.2014 - 09.2014
Dietary Aide
Springhouse INC
01.2012 - 12.2014
Associates - Time Management
Eastern Gateway Community College
Diploma - Medical Terminology
Newton South High School
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