Ariana Roberts
Pittsfield
Summary
Veterinary professional prepared for high-energy environments with focus on animal welfare and clinical support. Efficient in assisting with medical procedures and maintaining patient documentation. Known for collaborative teamwork and adaptability in dynamic settings, excelling in animal handling and client communication. Experienced with medical documentation and patient interaction, contributing to effective healthcare delivery. Utilizes precise transcription and administrative skills to support medical teams. Knowledge of electronic health records and medical terminologies ensures high accuracy and efficient workflow. All around versatile driven hard worker.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
VCA Brookline Animal Hospital
Brookline, MA
08.2023 - Current
- Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
- Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
- Prepared examination rooms and surgical areas by sterilizing equipment, organizing supplies, and maintaining cleanliness
- Aided in restraining animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
- Administered vaccinations according to veterinarian instructions, maintaining accurate records of immunizations given
- Assisted with dental cleanings by scaling teeth, polishing surfaces, applying fluoride treatments under veterinarian supervision
- Educated pet owners on proper nutrition guidelines, medication administration techniques, post-operative care instructions etc
- Closely monitored anesthesia during surgeries while ensuring appropriate levels are maintained throughout the procedure
- Demonstrated exceptional communication skills by effectively explaining treatment plans or test results to pet owners
- Managed appointment scheduling system efficiently, optimizing veterinarian's time and minimizing wait times for clients
- Demonstrated strong organizational skills by maintaining accurate patient records, updating information as necessary
Server/Bartender
West on Centre Restaurant
West Roxbury, MA
01.2025 - Current
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided recommendations on menu items based on customer preferences and dietary restrictions
Medical Scribe
ScribeAmerica
Boston, MA
04.2022 - 12.2022
- Accurately documented patient medical histories, symptoms, and treatments in electronic health records (EHR) system
- Assisted healthcare providers with real-time charting during patient encounters to ensure accurate and timely documentation
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
- Managed administrative tasks such as scheduling appointments, coordinating referrals, and processing medical records requests
- Reviewed and verified accuracy of medical charts for completeness and adherence to coding guidelines
- Communicated effectively with patients to gather relevant medical information prior to their appointments
Cashier/Customer Service
Bagel and brew
Lenox, MA
05.2019 - 10.2023
- Provided exceptional customer service by promptly greeting customers, taking orders, and ensuring accurate delivery of food items
- Maintained cleanliness and organization of counter area, ensuring a pleasant dining experience for customers
- Resolved customer complaints or concerns in a professional manner, ensuring customer satisfaction and repeat business
- Assisted in training new counter servers on company policies, procedures, and customer service standards
- Utilized POS system to process orders quickly and accurately while maintaining high levels of efficiency during peak hours
- Maintained knowledge of all menu items including ingredients, allergens, and dietary restrictions to provide accurate information to customers
- Implemented upselling techniques to increase average order value by XX%
Media Intern
Boston College Athletics
Chestnut Hill, MA
09.2023 - 12.2024
- Developed engaging multimedia content for social media platforms, increasing audience interaction and brand visibility.
- Coordinated with athletic teams to capture behind-the-scenes footage, enhancing storytelling through visual media.
- Managed event promotions through digital channels, effectively communicating key messages to target audiences.
- Produced high-quality written articles covering athletic events, showcasing team achievements and fostering community engagement.
Education
Biology (College) -
Boston College
Chestnut Hill, MA12-2024
No Degree - Biology
University of Massachusetts, Amherst
Amherst, MASkills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Medication administration
- Appointment scheduling
- Vaccine administration
- Laboratory procedures
- Euthanasia assistance
- Emergency and preventive care
- Cocktail experience
- Customer service
- POS
- Cash handling
- Restaurant experience
- Multitasking
- Food safety
- Time management
- Serving
Timeline
Server/Bartender
West on Centre Restaurant
01.2025 - Current
Media Intern
Boston College Athletics
09.2023 - 12.2024
Veterinary Assistant
VCA Brookline Animal Hospital
08.2023 - Current
Medical Scribe
ScribeAmerica
04.2022 - 12.2022
Cashier/Customer Service
Bagel and brew
05.2019 - 10.2023
Biology (College) -
Boston College
No Degree - Biology
University of Massachusetts, Amherst