Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arianna Perez

Fitchburg

Summary

Healthcare professional skilled in administrative coordination and patient management. Brings valuable experience in optimizing practice operations and implementing best practices. Known for strong team collaboration and achieving high-quality results, adaptable to changing needs. Proficient in scheduling, patient communication, and office management.

Overview

4
4
years of professional experience

Work History

Lead Practice Coordinator

Lifestance Health
01.2024 - Current
  • Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
  • Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
  • Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
  • Provided exceptional customer service through active listening techniques, empathic communication methods.

Family Nanny

Jovie Childcare
08.2023 - 01.2024
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.

Call Center Representative

Community Health Connections
04.2021 - 05.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

Certificate - Beverage Services

Florida Technical College
Kissimmee, FL
06-2012

High School Diploma -

East Ridge High School
Clermont, Fl
05-2009

Skills

  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Insurance verification

Languages

Spanish
Native or Bilingual

Timeline

Lead Practice Coordinator

Lifestance Health
01.2024 - Current

Family Nanny

Jovie Childcare
08.2023 - 01.2024

Call Center Representative

Community Health Connections
04.2021 - 05.2023

Certificate - Beverage Services

Florida Technical College

High School Diploma -

East Ridge High School

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Arianna Perez