Arianna Laurel Simpson
Milton
Summary
Food and beverage professional experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty. Experienced professional focused on meeting or exceeding objectives seeking Restaurant Waitress position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
5
5
years of professional experience
Work History
Restaurant Waitress
Madre Osterian & Bar
04.2022 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Expediter
Abby Park/ Novara
04.2021 - 12.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Confirmed Allergies as needed.
Waitress
Abby Park
01.2020 - 04.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Continuously checking -in with other workers to insure everything is going well and offer to assist if asked of me.
Restaurant Hostess
Novara
01.2020 - 10.2021
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
High School Diploma -
Milton High School
Milton, MABachelor of Arts - Political Science On Pre- Law Track
Suffolk University
Boston, MA05.2026
Skills
- Dining Room Cleaning and Upkeep
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Age Verification
- Very Personable
- Extremely teachable
- Great at communication
- Work calm and collectively under high pressure
- High-Volume Dining
- Team Player
- Customer Service and Rapport
Timeline
Restaurant Waitress
Madre Osterian & Bar
04.2022 - Current
Food Expediter
Abby Park/ Novara
04.2021 - 12.2022
Waitress
Abby Park
01.2020 - 04.2022
Restaurant Hostess
Novara
01.2020 - 10.2021
High School Diploma -
Milton High School
Bachelor of Arts - Political Science On Pre- Law Track
Suffolk University
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