Ariel Cohen

Enterprise Operations & Portfolio Execution

• Directed end-to-end operations for a privately owned 5,000-unit multifamily portfolio, ensuring consistent performance across all assets.
• Standardized operating procedures and performance metrics to drive efficiency, accountability, and scalable growth.
• Led day-to-day operational execution while aligning field operations with ownership objectives and financial targets.
• Monitored portfolio KPIs, occupancy, renewals, and service delivery to optimize asset performance and resident experience.

Financial Control & Operational Profitability

• Oversaw annual budgeting, forecasting, and expense management across the portfolio.
• Reviewed financial statements and operational reports to identify cost controls, margin improvement, and revenue optimization opportunities.
• Implemented pricing, expense reduction, and vendor cost strategies to maximize NOI.
• Ensured accurate tenant ledger management, subsidy application, and payment reconciliation.

Asset Operations & Capital Improvements

• Oversaw all capital improvement initiatives, unit renovations, and exterior construction projects to maintain asset quality and competitiveness.
• Coordinated construction timelines, budgets, and operational integration to minimize disruption and protect cash flow.
• Executed operational strategy for value-add and development initiatives across the portfolio.

People & Field Leadership

• Built and led high-performing property management, maintenance, and corporate operations teams.
• Directed recruitment, onboarding, training, and performance management across multiple departments.
• Implemented SOP-driven training programs to ensure operational consistency and compliance at the site level.
• Resolved employee relations matters promptly while fostering accountability and retention.

Compliance, Risk & Governance

• Ensured full compliance with federal, state, and local housing regulations, safety standards, and operational requirements.
• Developed and enforced policies, procedures, and internal controls to mitigate risk and ensure regulatory adherence.
• Oversaw all legal matters related to the corporate office and multifamily portfolio.

Vendor Management & Service Delivery

• Negotiated and managed vendor, supplier, and service contracts to ensure quality performance and cost efficiency.
• Established vendor accountability standards and monitored service delivery across all properties.

Resident Experience & Retention

• Improved operational processes to enhance resident satisfaction, retention, and renewal performance.
• Provided executive-level support for complex resident issues and operational problem-solving.