Aris Ladopoulos
Clinton
Summary
Auto Damage Appraiser with extensive experience in cost estimation and claims negotiation. Expertise in conducting thorough vehicle inspections and maintaining detailed records to ensure optimal restoration quality. Proven track record in negotiating repair costs and enhancing client satisfaction through effective communication and problem-solving skills. Committed to delivering results while adhering to industry standards and ensuring compliance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
D & G Auto Body
Watertown
09.2020 - Current
- Evaluated vehicle damage to determine repair costs and necessary services.
- Collaborated with insurance adjusters to finalize claims and settlements.
- Inspected vehicles for quality assurance during the repair process.
- Provided detailed reports on damage assessments and repair recommendations.
- Communicated effectively with clients regarding appraisal findings and procedures.
- Maintained accurate records of all appraisals and client interactions.
- Utilized industry-standard software for estimating repair costs and tracking progress.
- Utilized specialized computer software programs to generate reports and estimates.
- Took photographs and wrote detailed summaries to document damage.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Inspected vehicles for pre-existing damage prior to repairs.
- Appraised wide range of vans, light trucks and passenger cars.
- Developed cost effective solutions to restore damaged vehicles to their original condition.
- Recommended appropriate actions when conflicts arise between insurers and customers over coverage or payment disputes.
- Verified accuracy of repair estimates and invoices.
- Ensured compliance with local laws governing automotive repair standards.
- Advised customers regarding necessary repairs or replacements based on safety regulations.
- Assisted customers with setting up rental cars for duration of repairs.
- Provided guidance on best practices for repair processes.
- Conducted appraisals for insurance companies and customers.
- Performed post-repair inspections to verify satisfactory completion of work.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Maintained detailed records of all damages, repairs, and associated costs.
- Reviewed and analyzed vehicle damage to determine repair costs.
- Assessed customer satisfaction with the quality of repairs.
- Reviewed factual information to determine costs to repair applicable damages.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Auto Damage Appraiser
Herb Chambers Collision Center
Holliston
10.2019 - 01.2020
- Evaluated vehicle damage to determine repair costs and necessary services.
- Inspected vehicles for quality assurance during the repair process.
- Provided detailed reports on damage assessments and repair recommendations.
- Communicated effectively with clients regarding appraisal findings and procedures.
- Maintained accurate records of all appraisals and client interactions.
- Utilized industry-standard software for estimating repair costs and tracking progress.
- Utilized specialized computer software programs to generate reports and estimates.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Inspected vehicles for pre-existing damage prior to repairs.
- Appraised wide range of vans, light trucks and passenger cars.
- Verified accuracy of repair estimates and invoices.
- Advised customers regarding necessary repairs or replacements based on safety regulations.
- Conducted appraisals for insurance companies and customers.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Assessed customer satisfaction with the quality of repairs.
Auto Damage Appraiser
Boston Village Auto Body
Allston
11.2006 - 09.2019
- Evaluated vehicle damage to determine repair costs and necessary services.
- Collaborated with insurance adjusters to finalize claims and settlements.
- Inspected vehicles for quality assurance during the repair process.
- Provided detailed reports on damage assessments and repair recommendations.
- Communicated effectively with clients regarding appraisal findings and procedures.
- Maintained accurate records of all appraisals and client interactions.
- Utilized industry-standard software for estimating repair costs and tracking progress.
- Utilized specialized computer software programs to generate reports and estimates.
- Took photographs and wrote detailed summaries to document damage.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Inspected vehicles for pre-existing damage prior to repairs.
- Appraised wide range of vans, light trucks and passenger cars.
- Developed cost effective solutions to restore damaged vehicles to their original condition.
- Recommended appropriate actions when conflicts arise between insurers and customers over coverage or payment disputes.
- Verified accuracy of repair estimates and invoices.
- Ensured compliance with local laws governing automotive repair standards.
- Advised customers regarding necessary repairs or replacements based on safety regulations.
- Assisted customers with setting up rental cars for duration of repairs.
- Provided guidance on best practices for repair processes.
- Conducted appraisals for insurance companies and customers.
- Performed post-repair inspections to verify satisfactory completion of work.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Maintained detailed records of all damages, repairs, and associated costs.
- Reviewed and analyzed vehicle damage to determine repair costs.
- Assessed customer satisfaction with the quality of repairs.
- Reviewed factual information to determine costs to repair applicable damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Owner/Operator
Hi-Tech Auto Body
Columbus
10.2005 - 08.2006
- Managed daily operations of auto body repair shop.
- Supervised team members to ensure quality service delivery.
- Oversaw customer service interactions and resolved concerns promptly.
- Coordinated scheduling and workflow for repair projects effectively.
- Maintained inventory levels and ordered supplies as needed.
- Implemented safety protocols and ensured compliance with regulations.
- Developed relationships with suppliers for parts procurement and pricing.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Owner/Operator Manager
Bacon ST Auto Body
Waltham
06.1995 - 08.2005
- Managed daily operations of auto body repair shop.
- Oversaw quality control procedures for vehicle repairs.
- Trained and mentored staff on best practices and safety protocols.
- Maintained inventory of supplies and equipment for efficient workflow.
- Coordinated scheduling of repair jobs to optimize shop efficiency.
- Developed relationships with customers for excellent service experience.
- Implemented cost-effective strategies to enhance operational performance.
- Ensured compliance with industry regulations and safety standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
Education
High School Diploma -
Watertown High School
Watertown, MA05-1995
Skills
- Vehicle inspection
- Damage appraisal
- Cost estimation
- Claims negotiation
- Repair documentation
- Customer relationship management
- Quality assurance
- Compliance oversight
- Parts procurement
- Problem solving
- Effective communication
- Time management
- Organizational skills
- Conflict resolution
- Estimation skills
- Complex claims experience
- Rental car assistance
- Tire depth gauges
- Claims management
- Repair processes
- Industry regulations
- Repair quotes
- Appointment scheduling
- Appraisal writing
- Computer software proficiency
- Claims inspections
- Estimating repair costs
- Claims handling experience
- Repair negotiations
- Negotiation and communication
- Digital imaging
- Damage assessment expertise
- Auto body repair techniques
- Vehicle inspection proficiency
- CCC pathways appraisal solutions
- Collision avoidance
- Labor costing
- Frame straightening
- Photographic evidence
- Damage assessment
- Damage documentation
- Claims processing
- Insurance procedures
- Estimating techniques
- Paint matching
- Structural analysis
- Diagnostic tools
- Repair planning
- Detailing techniques
- Parts ordering
- Auto body repair
- Auto damage appraisal
- Attention to detail
- Problem-solving abilities
- Task prioritization
- Critical thinking
- Relationship building
Languages
English
Full Professional
Greek
Professional
Certification
Massachusetts Auto Damage Appraiser License
Timeline
Auto Damage Appraiser
D & G Auto Body
09.2020 - Current
Auto Damage Appraiser
Herb Chambers Collision Center
10.2019 - 01.2020
Auto Damage Appraiser
Boston Village Auto Body
11.2006 - 09.2019
Owner/Operator
Hi-Tech Auto Body
10.2005 - 08.2006
Owner/Operator Manager
Bacon ST Auto Body
06.1995 - 08.2005
High School Diploma -
Watertown High School