ARLENY RODRIGUEZ
Lawrence
Summary
Customer-oriented Member Service Representative with over 1 year of experience in the financial services industry. Skilled in resolving inquiries related to accounts, loans, and digital banking services, ensuring a seamless and positive experience for all members. My strong communication and problem-solving abilities enable me to effectively address member needs while promoting credit union products and services. Committed to maintaining compliance with industry regulations and upholding the highest standards of customer service.
Overview
5
5
years of professional experience
Work History
Member Service Representative
DIGITAL FEDERAL CREDIT UNION
Methuen
04.2023 - Current
- Assist members with account inquiries, enhancing satisfaction with efficient problem resolution.
- Process transactions accurately, contributing to team goals and operational efficiency.
- Educate members on financial products, driving increased service adoption and member engagement.
- Build strong member relationships, fostering trust and loyalty through personalized service and proactive communication.
- Understanding and addressing member concerns with a positive attitude.
- Knowledgeable about loans, accounts, and other financial services offered by credit unions.
- Understanding of regulations and policies related to financial services and member confidentiality.
- Skilled in identifying member needs and recommending relevant products or services.
- Commitment to ongoing education in financial services and customer service trends.
Assistant Manager
Market Basket
Lawrence
05.2020 - Current
- Handle high-pressure, unexpected problems in a logical and quick manner.
- Supervise all cashiers and baggers.
- Provide excellent customer service and monitor the front of the store.
- Led team to enhance checkout efficiency, fostering teamwork and improving overall customer satisfaction at the front end.
- Trained and mentored cashiers and baggers, enhancing their skills and confidence, contributing to a positive work environment.
- Introduced creative problem-solving techniques that streamlined operations, leading to improved efficiency and customer experiences.
Education
Adult, Child And Baby First Aid/CPR/AED Online -
American Red Cross
05.2025 - 06.2025
Associate of Science - Criminal Justice
Necc
Lawrence, MA06.2025
HIGH SCHOOL -
Greater Lawrence Technical School
Andover, MA05.2021
Skills
- Leadership
- Adaptability
- Communication
- Computer
- Customer Service
- Microsoft Office
- Multi-Tasking
- Trust Building
- Flexibility
- Sales
- Supervising
- Problem-solving
- Interpersonal
- Patience
- Cash Handling
- Mathematical
- Punctuality
- Responsibility
- Dependability
- Fast Learner
- Attention to Detail
- Notary Public
Languages
- ENGLISH
- SPANISH
Additional Information - Summary
Possess a good mindset, outstanding communication skills, conflict-resolution skills, creative problem-solving ability, and a high level of empathy. Led team to enhance checkout efficiency, fostering teamwork and improving overall customer satisfaction at the front end. Trained and mentored cashiers and baggers, enhancing their skills and confidence, contributing to a positive work environment. Introduced creative problem-solving techniques that streamlined operations, leading to improved efficiency and customer experiences. Assist members with account inquiries, enhancing satisfaction with efficient problem resolution. Process transactions accurately, contributing to team goals and operational efficiency. Educate members on financial products, driving increased service adoption and member engagement. Build strong member relationships, fostering trust and loyalty through personalized service and proactive communication. Understanding and addressing member concerns with a positive attitude. Knowledgeable about loans, accounts, and other financial services offered by credit unions. Understanding of regulations and policies related to financial services and member confidentiality. Skilled in identifying member needs and recommending relevant products or services. Commitment to ongoing education in financial services and customer service trends.
Timeline
Adult, Child And Baby First Aid/CPR/AED Online -
American Red Cross
05.2025 - 06.2025
Member Service Representative
DIGITAL FEDERAL CREDIT UNION
04.2023 - Current
Assistant Manager
Market Basket
05.2020 - Current
Associate of Science - Criminal Justice
Necc
HIGH SCHOOL -
Greater Lawrence Technical School