Armagan Ghazali

Customer-focused professional with years of experience in retail, hospitality, and dispensary operations. Known for maintaining a calm and professional presence in fast-paced environments while delivering consistent service. Comfortable leading teams, resolving customer concerns, and keeping things moving behind the scenes. Experienced in HIPAA-compliant patient interactions, team coordination, and vendor communication, with a steady approach to handling pressure and high-volume operations.

• Recognized for staying calm and professional in high-stress situations, especially during peak store hours and customer complaints.
• Regularly stepped up to lead shifts and support coworkers when coverage was short or things got hectic.
• Built solid relationships with returning customers by always showing respect and remembering their needs.
• Learned new tasks quickly and became a go-to team member for helping train newer staff.
• Took initiative to clean, restock, or handle backroom organization without being asked.