Armani Velazquez
Roslindale,MA
Summary
Adept at building strong relationships and communicating effectively, I am seeking to leverage these transferable skills to make a positive impact in a new role. I am committed to patient care with a detail-oriented approach. I am eager to learn and grow in a fast-paced medical environment. I possess a foundational understanding of medical terminology and electronic health records and am ready to quickly acquire additional knowledge. I am prepared to utilize and enhance my skills in patient interaction and administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ski Lift Operator
Blue Hills Ski Area
01.2025 - 03.2025
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts
- Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
- Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.
Brand Ambassador
American Eagle Outfitters
10.2022 - 08.2024
- Cashiering, Retail Storefront upkeep, Customer Service
- Recommended outfits or products to customers
- Maintained cleanliness and continued usage of fitting rooms
- Signed up an average of 10 new AE/Aerie RealRewards members per shift
- Generated an average of $1000 in transactions as cashier per shift
- Recognized by management for increasing customer satisfaction and interaction with the American Eagle rewards program
- Recognized by management for always being willing to mediate or facilitate transactions requiring a Spanish-speaking associate
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Provided exceptional customer service to drive satisfaction.
Student Council 12th Grade Representative
Boston Preparatory Charter Public School
09.2022 - 06.2023
- Served as a representative and brought the attention of the student council to social matters regarding the race of students and homophobia
- Reversed the schoolwide ban placed on Crocs (November 2022)
- Organized a movie night showcasing the 1999 film 'Selena' in honor of Hispanic Heritage Month, bringing in the largest number of attending students for a student council event, with attendance surpassing 200 students
Education
B.S. - Biology
College of Mount Saint Vincent
Riverdale, Bronx06.2027
High School Diploma -
Boston Preparatory Charter Public School
Hyde Park, MA06.2023
Skills
- Microsoft Word & Affiliated Applications
- Strong work ethic
- Teamwork and collaboration
- Adaptability and flexibility
- Powerpoint
- Google Drive & Affiliated Applications
- Adaptive problem solving
- Customer service
- Safety procedures expertise
- Excellent communication
- HIPAA compliance
- Professionalism and ethics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Ski Lift Operator
Blue Hills Ski Area
01.2025 - 03.2025
Brand Ambassador
American Eagle Outfitters
10.2022 - 08.2024
Student Council 12th Grade Representative
Boston Preparatory Charter Public School
09.2022 - 06.2023
B.S. - Biology
College of Mount Saint Vincent
High School Diploma -
Boston Preparatory Charter Public School
Similar Profiles
Jillian OlbrysJillian Olbrys
Customer Service Supervisor at Blue Hills Ski AreaCustomer Service Supervisor at Blue Hills Ski Area
James GaluskaJames Galuska
Food Service Worker at Hyland Hills Ski AreaFood Service Worker at Hyland Hills Ski Area
Colin AlexanderColin Alexander
Snowmaking Manager at Ski Ward Ski AreaSnowmaking Manager at Ski Ward Ski Area