Art Pappas
Lowell
Summary
Proven Account Manager with a track record of managing key accounts for Cynosure Lutronic, achieving 100% to plan in the westcoast territory. Expert in client account management and customer relations, I excel in securing long-term contracts and enhancing customer satisfaction. Skilled in utilizing CRM tools and a ONE-Team philosophy to exceed sales forecasts and client expectations.
Overview
21
21
years of professional experience
Work History
Service Account Manager
Cynosure Lutronic
09.2024 - Current
- Manage a portfolio of West Coast accounts in the medical/aesthetics laser industry ensuring timely renewals.
- Up-sell/cross-sell by offering tailored tiered options.
- Negotiate renewal terms with clients, securing long-term contracts.
- Utilize different methods of communication to identify dormant opportunities.
- Utilize CRM tools to track all client interactions.
- Collaborate with internal departments to ensure client concerns are addressed in a timely manner.
- Maintain an accurate and current sales forecast.
VSAM Account Manager
Extreme Networks
05.2021 - 12.2023
- Assigned to the northeast territory focusing on the enterprise vertical.
- Achieved 100% to plan year over year ($2M Quota).
- Implemented a multi-channel outreach strategy to hunt for new logos via cold-calling, email blasts, and networking events.
- Collaborated w/ internal cross-functional teams to facilitate new programs, campaigns, messages.
- Kept an accurate forecast and tracked all sales activities through CRM tools.
Inside Sales Representative
Extreme Networks
05.2017 - 05.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Informed customers of promotions to increase sales productivity and volume.
Sr Claims Adjuster
Arbella,Plymouth Rock, Liberty Mutual
07.2004 - 05.2017
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
Education
Bachelor of Science - Business Administration And Management/Finance
University of Massachusetts, Lowell
Lowell, MA01-2004
Skills
- Client Account Management
- Customer Relations
- ONE-Team Philosophy
- Client Support Services
- Deadline-Driven Multitasking
Languages
Greek
Native or Bilingual
Spanish
Elementary
Timeline
Service Account Manager
Cynosure Lutronic
09.2024 - Current
VSAM Account Manager
Extreme Networks
05.2021 - 12.2023
Inside Sales Representative
Extreme Networks
05.2017 - 05.2021
Sr Claims Adjuster
Arbella,Plymouth Rock, Liberty Mutual
07.2004 - 05.2017
Bachelor of Science - Business Administration And Management/Finance
University of Massachusetts, Lowell
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