Autumn (Art) Thacker
Salem
Summary
Creative, vibrant, and dedicated Facilities Manager with a strong passion for working in clinical environments and supporting patients. Brings diverse experience across facility management, caregiving, customer service, front desk operations, sales, and makeup artistry. Recognized for a warm, empathetic approach and genuine enthusiasm for helping others. Skilled in problem-solving, communication, and building rapport with individuals from all backgrounds. A fast learner committed to maintaining safe, efficient facilities while contributing positively to patient care and the overall team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facilities Manager
Health Quarters, Inc.
Beverly
08.2024 - Current
- Manage daily facility operations, maintenance, and safety compliance
- Oversee vendor contracts, procurement, and budget to ensure cost-effective services
- Lead renovations, office relocations, and improvement projects from planning to completion
- Implement preventive maintenance, CMMS, and space optimization strategies
- Develop emergency response plans and sustainability initiatives
- Collaborate with departments to align facilities with organizational goals
Medical Call Center Representative
HealthQ
Beverly
03.2024 - Current
- Managed inbound and outbound patient calls regarding appointments, services, and reminders.
- Maintained accurate patient records using electronic health record systems in compliance with HIPAA.
- Educated patients on insurance coverage, benefits, and procedures.
- Coordinated with medical staff to resolve patient concerns promptly and empathetically.
- Trained new call center representatives on procedures, protocols, and best practices.
Patient Care Coordinator (PCC)
HealthQ
Beverly
03.2024 - Current
- Scheduled and coordinated patient appointments, follow-ups, and referrals with healthcare providers.
- Maintained accurate electronic medical records and documentation, ensuring compliance, and data integrity.
- Communicated effectively with patients, families, medical staff, and external organizations regarding treatment plans and care coordination.
- Collected co-pays, and managed patient billing, insurance verification, and reporting.
- Assisted in patient education on procedures, services, and insurance options.
- Developed training materials, and supported onboarding for new staff.
- Maintained a clean, organized, and efficient office environment.
Barista/Cashier
Life Alive
Salem
09.2023 - 03.2024
- Provided friendly, efficient service, greeting customers and taking orders accurately.
- Prepared high-quality beverages and meals, following recipes and accommodating customer preferences.
- Managed point-of-sale transactions and cash handling with accuracy.
- Resolved customer complaints and inquiries professionally, ensuring a positive experience.
- Maintained a clean, organized, and visually appealing environment.
- Collaborated with team members to ensure smooth workflow during high-volume periods.
- Educated customers on menu items, specials, and seasonal offerings.
CNA - Certified Nursing Assistant
Aperion Care
Peru
06.2022 - 08.2023
- Assisted 5–10 elderly and disabled residents daily with activities of daily living, including bathing, dressing, grooming, feeding, and mobility.
- Provided emotional support, companionship, and patient-centered care to enhance residents' well-being.
- Maintained the cleanliness and safety of resident rooms, common areas, and medical equipment.
- Monitored and documented patient conditions, care activities, and food/fluid intake, reporting changes to the medical staff.
- Supported rehabilitation and mobility, safely transferring, and assisting residents with proper body mechanics.
- Coordinated and assisted in recreational activities to engage residents socially and physically.
- Trained new staff on care procedures, safety protocols, and facility policies.
- Ensured compliance with HIPAA and facility regulations while maintaining confidentiality.
Makeup Artist
Ulta
Lafayette
01.2022 - 06.2022
- Taught makeup application classes and demonstrated techniques for clients and in-store events.
- Consulted with clients to create personalized makeup looks and recommend skincare and cosmetic products.
- Applied makeup for special events, including weddings and proms, using high-quality products.
- Provided corrective makeup to address blemishes, dark circles, and other skin concerns.
- Maintained a clean, organized workspace and adhered to hygiene and safety standards.
- Handled appointment scheduling and client communication, ensuring excellent customer service.
- Stayed updated on beauty trends and product launches to provide informed recommendations.
Lead Cashier/Customer Service
Marshalls
Lafayette
08.2021 - 01.2022
- Trained and mentored new employees, providing ongoing guidance and support.
- Supervised cashiers, ensuring accurate transactions and balanced registers.
- Assisted customers with inquiries, purchases, returns, and complaints, delivering excellent service.
- Managed in-store credit card applications and supported sales initiatives.
- Implemented inventory management and loss prevention strategies.
- Maintained a clean, organized, and efficient checkout area.
Dietary Aide
5 Star Senior Living
Kokomo
08.2020 - 01.2021
- Prepared and served nutritious meals to residents, following dietary restrictions and preferences.
- Assisted residents during mealtimes, ensuring a pleasant and supportive dining experience.
- Monitored food quality and freshness prior to service.
- Set up trays and food service carts, collaborating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of kitchen, dining areas, and equipment.
- Trained new dietary staff on procedures, safety protocols, and best practices.
- Communicated effectively with residents, families, and team members to support resident needs.
Education
High school diploma - Peru, IN
Peru High School
Peru, IN08.2019
Skills
- Administrative and office: scheduling (medical and general); front desk and call-center support; data entry; EHR and records management; insurance verification and authorizations; Microsoft Office; Google Workspace; Zoom; computer literacy; typing; strong communication, writing, attention to detail, and time management skills
- Healthcare and patient support: patient care, vital signs, infection control, first aid, telehealth, behavioral health, senior care, end-of-life care, experience with geriatrics, children, individuals with disabilities, substance use disorders, and mental health conditions, medical and dental terminology, HIPAA compliance
- Facilities and operations: Facilities maintenance and management, preventive maintenance, safety protocol implementation, renovation and project coordination, budget monitoring, purchasing, and vendor management (coordination, selection, negotiation, conflict resolution, performance evaluation)
- Finance and retail: cash handling, financial transaction processing, POS systems, sales, customer relationship management, retail math, merchandising, and achieving sales targets
- Food service and hospitality: cooking, meal preparation, food service, culinary support, hospitality, and restaurant experience
- Additional skills: makeup application, beauty/cosmetics sales, nail care, animal care and anatomy knowledge, public speaking, public performance
Affiliations
- Vice President, Art Club (2019) – Led club projects and activities and supported student projects.
- Junior Varsity Tennis Team (2015–2016) – Competed in team matches contributed to team strategy.
- Volunteer, Scratching Post Cat Rescue (2018–2019) – Provided daily care and enrichment for cats.
- Volunteer, Seasonal Haunted Attraction (2012–2022) – Collaborated on set design, costumes, guest engagement, and haunt acting.
- Live Performer (2020–2022) – Developed public speaking, performance, and audience engagement skills
Certification
- Driver's License
- CPR Certification
- Food Handler Certification
- State Tested Nursing Assistant [certification expired; willing to re-certify.]
Additional Information - Work Authorization
Authorized to work in the US for any employer
References
References available upon request.
Timeline
Facilities Manager
Health Quarters, Inc.
08.2024 - Current
Medical Call Center Representative
HealthQ
03.2024 - Current
Patient Care Coordinator (PCC)
HealthQ
03.2024 - Current
Barista/Cashier
Life Alive
09.2023 - 03.2024
CNA - Certified Nursing Assistant
Aperion Care
06.2022 - 08.2023
Makeup Artist
Ulta
01.2022 - 06.2022
Lead Cashier/Customer Service
Marshalls
08.2021 - 01.2022
Dietary Aide
5 Star Senior Living
08.2020 - 01.2021
High school diploma - Peru, IN
Peru High School