Artaya Cohen
Quincy
Summary
Dynamic professional with a proven track record at Brigham and Women's Hospital, excelling in workflow optimization and patient coordination. Skilled in billing and invoicing, I fostered collaboration among teams, enhancing patient outcomes. A fast learner, I effectively trained staff, driving accountability and promoting a culture of excellence in service delivery.
Overview
18
18
years of professional experience
Work History
Practice Asistant
Brigham And Women's Hospital, Dermatology
12.2020 - Current
- Coordinated patient follow-up appointments to ensure continuity of care and minimize delays in treatment.
- Facilitated communication between dermatology team members to enhance collaboration and improve patient outcomes.
- Managed office supply inventory to maintain adequate levels and reduce instances of shortages.
- Performed data entry and maintenance for patient records, ensuring accuracy and compliance with regulatory standards.
- Trained new staff on office procedures and patient interaction protocols to foster a knowledgeable team environment.
- Oversaw patient check-in processes, ensuring smooth and efficient operations at front desk.
Housekeeping Manager
Sheraton Boston Hotel
05.2017 - 03.2020
- Implemented efficient housekeeping protocols, enhancing operational workflows and guest satisfaction.
- Coordinated daily schedules for housekeeping staff, ensuring adequate coverage and timely room turnovers.
- Trained new employees on cleaning techniques and hotel policies, fostering a knowledgeable and effective team.
- Conducted quality assurance inspections, ensuring all rooms met hotel standards for cleanliness and presentation.
- Managed vendor relationships to source cleaning supplies, negotiating contracts for favorable pricing and terms.
- Monitored compliance with safety regulations, conducting regular training for staff on emergency procedures.
- Established performance metrics for staff evaluations, driving accountability and promoting professional growth.
- Facilitated staff meetings to communicate updates, encourage teamwork, and share best practices among housekeepers.
Assistant Housekeeping Manager
Boston Marriott Longwharf
06.2008 - 05.2017
- Coordinated daily housekeeping schedules to optimize staff efficiency and ensure timely completion of room cleaning.
- Implemented quality control measures to maintain high cleanliness standards across guest rooms and public areas.
- Trained new housekeeping staff on procedures, safety protocols, and customer service expectations to enhance team performance.
- Conducted regular inspections of guest rooms and facilities to identify maintenance needs and ensure compliance with standards.
- Managed time-off requests and shift changes to ensure adequate staffing levels during peak occupancy periods.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
Education
High School Diploma -
Notre Dame Educational Center
South Boston, MASkills
- Billing and invoicing
- Document preparation
- File management
- Workflow optimization
- Meeting coordination
- Fast learner
- Scheduling/Planning
- File organization
Timeline
Practice Asistant
Brigham And Women's Hospital, Dermatology
12.2020 - Current
Housekeeping Manager
Sheraton Boston Hotel
05.2017 - 03.2020
Assistant Housekeeping Manager
Boston Marriott Longwharf
06.2008 - 05.2017
High School Diploma -
Notre Dame Educational Center