Eduarda Esteves
Framingham
Summary
Customer-focused Administrative Professional experienced in front desk operations and office support. Delivered exceptional customer service through effective communication and organization, ensuring smooth operations and client satisfaction. Adapted to changing needs while managing appointments and maintaining a welcoming environment.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Receptionist | Personal Assistant | Deck Manager
Tiburon Swim Academy
Wellesley, MA
02.2025 - Current
- Coordinated schedules, appointments, meetings, and email communications for Owner to streamline daily operations.
- Processed registrations, payments, and account updates while maintaining organized front desk records.
- Managed deck operations efficiently and assisted parents with questions and concerns.
- Greeted families and swimmers, facilitated check-in, and directed guests to classes or staff to ensure smooth operation.
- Managed deck operations efficiently and assisted parents with questions and concerns.
- Assisted the Owner by coordinating schedules, appointments, meetings, and email communications.
Front Desk Receptionist
Mimados Pet Grooming
Waltham, MA
08.2023 - 01.2025
- Delivered customer service, scheduled appointments, and coordinated front desk operations to ensure smooth daily functioning.
- Greeted clients and pets, managed check-in flow, and maintained welcoming front desk environment.
- Scheduled grooming appointments, confirmed availability, and balanced daily booking changes.
- Answered calls, relayed service details, and resolved client questions with clear communication.
- Recorded pet information, service preferences, and special handling instructions accurately.
- Processed payments, issued receipts, and maintained organized transaction records.
Cashier / Customer Service Associate
Jim's Deli & Restaurant
02.2022 - 07.2023
- Processed payments and handled orders to ensure efficient transactions and positive customer experiences.
- Processed cash, credit, and debit transactions accurately at register.
- Greeted customers and resolved order questions with courteous service.
- Handled phone orders and routed requests to kitchen staff.
- Packed takeout orders and verified items for accuracy.
Education
Associate of Science - Health Education
MassBay Community College
Framingham, MAHigh School Diploma -
Brighton High School
Brighton, MA06-2023
Skills
- Appointment scheduling
- Database management
- Customer service
- Active listening
- Time management
- Attention to detail
- Problem resolution
- Team collaboration
- Verbal and written communication
- Listening skills
Certification
CPR & First Aid Certified (Valid through 2026)
Languages
Spanish
Portuguese
English
Timeline
Front Desk Receptionist | Personal Assistant | Deck Manager
Tiburon Swim Academy
02.2025 - Current
Front Desk Receptionist
Mimados Pet Grooming
08.2023 - 01.2025
Cashier / Customer Service Associate
Jim's Deli & Restaurant
02.2022 - 07.2023
Associate of Science - Health Education
MassBay Community College
High School Diploma -
Brighton High School