Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Artur Araujo

Milford

Summary

Adept Crew Manager with a proven track record at McDonald's, enhancing operational efficiency and elevating customer satisfaction. Excelled in employee development and performance tracking, demonstrating exceptional leadership and multitasking abilities. Implemented strategic changes, leading to significant improvements in service standards and team cohesion.

Overview

2
2
years of professional experience

Work History

Crew Manager

McDonald's
Milford
05.2023 - 01.2025
  • Provided guidance to crew members during peak hours to maximize productivity and efficiency.
  • Supervised and trained crew members on safety protocols, customer service standards, and job duties.
  • Scheduled interviews for potential employees based on availability of managers involved in the hiring process.
  • Worked closely with upper management to develop strategies for improving operational efficiency.
  • Monitored customer satisfaction surveys and implemented changes when necessary in order to improve overall guest experience.
  • Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
  • Resolved conflicts between staff in a timely manner while maintaining professionalism.

Education

High School Diploma -

Milford High School
Milford, MA
06-2025

Skills

  • Report preparation
  • Performance tracking
  • Crew leadership
  • Dress code enforcement
  • Employee development
  • Policy enforcement
  • Multitasking

Languages

Portuguese
Native/ Bilingual
English
Professional
Spanish
Limited

Timeline

Crew Manager

McDonald's
05.2023 - 01.2025

High School Diploma -

Milford High School

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Artur Araujo