Summary
Overview
Work History
Personalskillsandinterests
Timeline
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Arturs Raups

Malaga

Summary

A highly dedicated, flexible, and reliable professional with a strong background in the iGaming industry and customer service. With several years of experience across various roles, I bring creativity, modern perspectives, and exceptional multitasking skills. Self-motivated and committed to continuous growth, I thrive in fast-paced environments and aim to contribute to a company’s success by delivering top-tier service and ensuring customer satisfaction.

Overview

9
9
years of professional experience

Work History

Quality assurance specialist

Sia ITELVO
05.2023 - 06.2024
  • Ensured the quality and accuracy of products and services delivered by the company
  • Conducted regular audits and provided feedback to improve operational level
  • Collaborated with various departments to identify and resolve quality-related issues
  • Direct communication with clients, and the provision of related services to increase client satisfaction while managing clients profiles
  • Developed and implemented quality standards to enhance customer satisfaction.

Sales Manager

Wittrup Motel A/S Denmark
01.2022 - 03.2023
  • Managed sales operations for the motel and the restaurant, focusing on driving revenue growth and customer retention
  • Built and maintained strong relationships with clients to increase bookings and repeat business
  • Conducted market analysis to identify new opportunities for business expansion
  • Led the sales team, set performance goals, and tracked key sales metrics.

Social Media Expert

TELUS International
01.2021 - 05.2022
  • Managed social media platforms for multiple clients, ensuring timely and engaging content
  • Analyzed user behavior and feedback to optimize social media strategies and enhance brand presence
  • Addressed customer inquiries and complaints on social media, providing prompt resolutions
  • Collaborated with marketing and content teams to create cohesive social media campaigns.

Mentor/Trainer

Euro Live Tech
03.2018 - 01.2020
  • Trained new employees on game presentation, customer service techniques, and operational standards
  • Monitored employee performance and provided feedback to ensure continuous improvement
  • Developed training materials and programs to streamline the onboarding process
  • Acted as a role model and provided mentorship to support staff growth and skill development.

Game presenter

NetEnt international Malta
01.2016 - 01.2017
  • Presented online live games to global audiences with a focus on providing an immersive experience
  • Maintained a high level of professionalism while managing multiple games simultaneously
  • Collaborated with the production team to ensure seamless broadcasts and troubleshoot technical issues
  • Promoted customer retention by creating an engaging and dynamic environment.

Game presenter

Evolution Latvia
12.2015 - 12.2016
  • Hosted live casino games for online players, ensuring an engaging and enjoyable experience
  • Delivered smooth game flow while adhering to company policies and gaming regulations
  • Interacted with players in real-time, maintaining a professional and friendly demeanor
  • Addressed player inquiries and resolved issues to enhance customer satisfaction.

Personalskillsandinterests

  • Project management
  • Communication
  • Service oriented/focused
  • Strong decision maker
  • Innovative

Timeline

Quality assurance specialist

Sia ITELVO
05.2023 - 06.2024

Sales Manager

Wittrup Motel A/S Denmark
01.2022 - 03.2023

Social Media Expert

TELUS International
01.2021 - 05.2022

Mentor/Trainer

Euro Live Tech
03.2018 - 01.2020

Game presenter

NetEnt international Malta
01.2016 - 01.2017

Game presenter

Evolution Latvia
12.2015 - 12.2016

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Arturs Raups