With nine years of extensive experience working with diverse populations, I am resolutely dedicated to ensuring the well-being of my clients. My expertise is in providing compassionate and practical support within shelter environments. I possess the skills necessary to deliver therapeutic interventions and foster a positive and empowering atmosphere for clients. I have demonstrated a proven ability to navigate complex situations with empathy and professionalism, while consistently upholding the highest standards of care and service excellence. Additionally, I am proficient in building strong relationships, facilitating growth, and promoting holistic well-being. As a committed team player, I have a successful track record of impacting the lives of those in need.
Case Manager, The Home for Little Wanderers/Liberty Village Young Adult shelter, Roxbury, MA, Work closely with Milieu/Program Director to ensure appropriate staffing coverage., Hire, train, supervise, performance manage, and evaluate direct care staff., Mediate staff issues and employee conflicts., Host team meetings for staff and provide training and weekly supervision., Plan and schedule therapeutic groups designed to enhance children's growth and development and creatively plan social activities and special events. Coordinate and manage all activities of daily shift including, but not limited to, medical appointments, recreational activities, transportation to work and home visits, homework completion, behavior support system and chore and room completion. Provide, model and supervise group and individual behavior support and intervention in keeping with TCI principles including appropriate physical restraints as necessary. Ensure completion of all necessary shift paperwork including communication log, daily log, incident reporting, mentor sheets, and behavior support monitoring. Manage medical and emergencies. Provide crisis intervention, which may include the use of restraints. Oversee the timely submission of records and documentation and ensure that staff is aware of activities that may have emerged on prior shift. Collaborate with young adults to establish and track monthly goals to improve their living conditions and overall well-being. Implement personalized action plans to facilitate progress and encourage self-sufficiency. Specialize in Rapid Rehousing initiatives by identifying and securing housing opportunities for individuals. Conduct thorough assessments to match clients with suitable housing options, ensuring a seamless transition into stable living environments. Provide weekly supervision and support to clients, fostering a safe and empowering environment. Facilitate discussions on challenges and achievements, reinforcing positive behavior and goal attainment. Connect clients with community resources and support services, such as mental health counseling, job training programs, and financial literacy workshops. Assist clients in navigating housing applications and addressing any barriers they may encounter in their journey toward stability. Work closely with multidisciplinary teams, including social workers, mental health professionals, and community organizations, to ensure a holistic approach to client care and housing solutions.