Ashanti Santana
Holyoke
Summary
Dynamic customer service professional with a proven track record at Safeway Pharmacy, excelling in complaint resolution and enhancing customer satisfaction. Known for reliability and composure under pressure, I effectively managed high-volume transactions while fostering loyalty through empathetic interactions. Skilled in time management and organization, I consistently exceeded service goals.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Safeway Pharmacy
02.2024 - 12.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Packer/Cleaner
GMI
11.2021 - 03.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Warehouse Packer
Universal Products Inc
04.2021 - 10.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
Education
General Studies
Holyoke High School
Holyoke, MA12-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Time management
- Multitasking and organization
- Phone etiquette
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Cashier
Safeway Pharmacy
02.2024 - 12.2025
Packer/Cleaner
GMI
11.2021 - 03.2022
Warehouse Packer
Universal Products Inc
04.2021 - 10.2021
General Studies
Holyoke High School
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