Ashia Forrester
South Yarmouth
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (CSR) / Front End Associate
Shaw’s Supermarket
South Yarmouth, MA
06.2023 - Current
- Provide customer service and support at the front end of the store in a fast-paced retail environment
- Manage and assist customers using self-checkout systems
- Operate registers and process cash, debit, and credit transactions accurately
- Assist with Drive Up & Go order fulfillment and customer pickup services
- Maintain organization at the front end while helping resolve customer concerns
- Handle high-volume customer flow during peak hours while maintaining efficiency and accuracy
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Customer Service Representative / Cashier
Shaw’s Supermarket
Harwich, MA
01.2021 - 06.2023
- Delivered friendly and efficient customer service to a high volume of customers
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Assisted customers with product questions and store navigation
- Supported front-end operations to maintain a smooth checkout experience
Education
High School Diploma -
Monomoy Regional High School
Harwich, MA06-2025
Skills
- Customer Service
- Cash Handling
- Retail Operations
- Self-Checkout Assistance
- Drive Up & Go Order Fulfillment
- Communication
- Teamwork
- Problem Solving
- Time Management
- Active listening
- Critical thinking
Accomplishments
- Handling busy rushes without messing up orders
- Being trusted to manage self-checkout/front end
- Being reliable
Timeline
Customer Service Representative (CSR) / Front End Associate
Shaw’s Supermarket
06.2023 - Current
Customer Service Representative / Cashier
Shaw’s Supermarket
01.2021 - 06.2023
High School Diploma -
Monomoy Regional High School