Ashley Carvalho
Hudson,MA
Summary
Highly motivated and committed Lead Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Reliant Medical Group
Southborough, MA
01.2017 - Current
- Supervised daily operations of medical assistant team, ensuring adherence to protocols and policies.
- Lead CMA for 3 locations: Southboro, Westboro and Leominster
- Trained and mentored new staff on clinical procedures and patient care standards.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Coordinated with healthcare providers to streamline communication and improve service delivery.
- Managed patient scheduling, optimizing appointment availability and reducing cancellations.
- Conducted regular quality assurance audits to maintain high standards of care and compliance.
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within the healthcare setting.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patients'' conditions or treatment plans.
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Participated actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goalsobjectives.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
Private Home Health Aide
Private
Marlboro, MA
11.2015 - 11.2016
- Provided personal care assistance, including bathing, dressing, and grooming for clients in home settings.
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Assisted clients with mobility and daily living activities to enhance their independence.
- Developed and implemented individualized care plans based on client needs and preferences.
- Managed medication schedules to ensure adherence and prevent complications for clients.
- Coordinated with family members to ensure continuity of care and support services.
- Administered prescribed medications under direction of physician.
- Provided mobility assistance such as walking and regular exercising.
- Identified early warning signs of potential health issues through diligent observation of patients'' physical condition and behavior patterns.
- Assisted patients with meal planning, preparation, and feeding, ensuring proper nutrition tailored to individual dietary needs.
- Anticipated patient needs proactively while maintaining a high level of confidentiality regarding their personal information.
- Enhanced patient comfort by providing compassionate personal care and assistance with daily activities.
- Responded promptly to emergency situations by contacting appropriate medical personnel and remaining calm under pressure.
- Acted as an advocate for clients, communicating their needs effectively with healthcare providers and family members when necessary.
- Maintained a safe and clean environment for patients, adhering to strict hygiene standards and infection control protocols.
- Assisted with personal grooming tasks such as bathing, dressing, and oral care, preserving patient dignity at all times.
- Performed light housekeeping duties to maintain a clean living space conducive to the healing process for patients.
- Fostered strong relationships with patients and their families built on trust, empathy, and genuine respect for their unique circumstances.
- Promoted emotional well-being by engaging in active listening and empathetic communication during challenging times.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supported patients'' physical health by assisting with mobility exercises and administering prescribed medications.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Home Health Aid/PCA
Divine Home Healthcare
Marlboro, MA
11.2013 - 12.2015
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to healthcare team for timely interventions.
- Developed individualized care plans in collaboration with healthcare professionals.
- Educated patients and families on health management and wellness practices.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Implemented process improvements that streamlined communication between caregivers and medical staff.
- Maintained accurate documentation of patient care activities and progress reports.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Education
HOME HEALTH AIDE -
Quinsigamond Community College
Southborough, MA2013
Medical Assistant Certificate -
Salter College
West Boylston, MA2012
Bachelor of Arts - Minor in Psychology
Anna Maria College
Paxton, MA05-2010
Skills
- Clinical leadership
- Collaboration and teamwork
- Vital signs monitoring
- Critical thinking
- Bilingual: English and Portuguese
- HIPPA Trained
- Team supervision
- Patient care coordination
- Appointment scheduling
- BLS certified
- Sterilization techniques
- Staff training and development
- Documentation accuracy
- Professionalism and ethics
- Immunization administration
Certification
- CMA - Certified Medical Assistant
Languages
Portuguese
Native or Bilingual
Timeline
Lead Certified Medical Assistant
Reliant Medical Group
01.2017 - Current
Private Home Health Aide
Private
11.2015 - 11.2016
Home Health Aid/PCA
Divine Home Healthcare
11.2013 - 12.2015
HOME HEALTH AIDE -
Quinsigamond Community College
Medical Assistant Certificate -
Salter College
Bachelor of Arts - Minor in Psychology
Anna Maria College