Ashley DeMauro
Worcester
Summary
Experienced medical professional with previous demonstrated ability to effectively provide medical administrative tasks, Patient Education, EKG Technical skills to ensure the flow of departments in a fast paced medical facility.
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
9
9
years of professional experience
Work History
Case Manager
SMOC
Worcester
01.2023 - Current
- Assessed clients' eligibility for public assistance benefits or other programs.
- Monitored client progress through regular follow-ups and case reviews.
- Educated clients on budgeting skills, job search strategies, and life skills development.
- Conducted regular home visits to assess living conditions and provide support services.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Tracked patient or client care and followed through to provide service effectiveness.
- Transported patients safely to social activities and doctors appointments.
Physician Services- Medical Records Dept.
Saint Vincent Hospital
Worcester
01.2020 - Current
- Manage and maintain chart documents, oversee physician orders & support staff
- Maintain effective working relations & cooperate with medical team
- Answer incoming calls, handle or transfer inquiries, update electronic medical records as needed
- Be ahead of tasks to be cognoscente of any discrepancies, physician changes, updates, etc
- Receive and renew all inpatient & outpatient electronic & hard copy medical records for completion, accuracy & compliance within regulations
EKG Technician
Saint Vincent Hospital
Worcester
01.2018 - 01.2020
- Promoted from Patient Transporter to EKG Technician between 2018-2019
- Scheduled & administered EKG's, ECG's, Stress Tests, and other assessment tests
- Provided patient education for procedures by effectively describing testing processes
- Inspected & maintained unit equipment as well as maintained supply inventory
- Provided administrative duties to continue the efficiency and flow of the departments
Personal Care Assistant
Residential Care
Worcester
01.2018 - 01.2020
- Assisted patient with Daily Living Activities including grooming, dressings, cleaning, cooking, food shopping, transporting to & from doctor appointments
- Continued an open line of communication with family members and medical staff as needed
- Retrieved and disbursed important documents and information as needed by patient
- Creatively found ways to keep patient active and engaged for a good quality of life
- Maintained patient progress reporting
Patient Transporter
Saint Vincent Hospital
Worcester
01.2017 - 01.2019
- Trained and Promoted to Saint Vincent Hospital's EKG Technician between 2018-2019
- Provided patient transport services in a 321-bed acute care facility
- Delivered medical records to proper locations on time
- Ensured a positive and friendly environment for guests and other staff
- Assisted in managing the department flow by answering & transferring incoming calls
Education
High School Diploma - Chorus, Art, General Studies
Sutton High School
01-2002
Skills
- Fast paced hospital experience
- Client Focused
- Patient education
- Creates positive work environments
- CPR Certified
- Conform with HIPAA regulations
- Strong medical administrative skills
- Time Management
- Multitasking ability
- Executing EKGs
- Excellent Verbal communication
- Excellent written communication
- Multitasking and organization
- Critical thinking
- Emotional awareness
- Case management
- Clear communication
- Decision-making
- Client assessment
Relevant Strengths
- Fast paced hospital experience
- Client Focused/ Provide patient education
- Creates positive work environments
- CPR Certified/ Conform w/ H.I.P.A.A regulations
- Strong medical administrative skills
- Time Management & Multitasking ability
- Executing EKGs, & other procedures
- Excellent Verbal & written communication
Timeline
Case Manager
SMOC
01.2023 - Current
Physician Services- Medical Records Dept.
Saint Vincent Hospital
01.2020 - Current
EKG Technician
Saint Vincent Hospital
01.2018 - 01.2020
Personal Care Assistant
Residential Care
01.2018 - 01.2020
Patient Transporter
Saint Vincent Hospital
01.2017 - 01.2019
High School Diploma - Chorus, Art, General Studies
Sutton High School