Ashley Desrosiers
New Bedford
Summary
Dynamic professional with a proven track record at Colony Moving & Storage, excelling in customer service and relationship building. Mastered financial transactions and issue resolution, enhancing customer satisfaction and team effectiveness. Demonstrated ability to maintain professionalism under pressure, leading to significant business growth and reduced client complaints.
Overview
18
18
years of professional experience
Work History
Member Service Representative
New Bedford Credit Union
04.2024 - Current
- Provide exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Handle complaints with prompt, courteous service to uphold professional reputation.
- Maintain high-quality service by adhering to company policies and standards in all member interactions.
- Process account transactions accurately, ensuring proper documentation and timely processing.
- Handle cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Verify customer identification and documentation for compliant transactions.
- Educate customers about billing, payment processing and support policies and procedures.
- Deliver prompt service to prioritize customer needs.
- Promote a positive work environment by fostering open communication between colleagues and supervisors.
- Open customer accounts and provided deposit and withdrawal receipts.
Move Coordinator
Colony Moving and Storage
01.2020 - 03.2024
- Enhanced team productivity by creating detailed move plans and distributing tasks among crew members.
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
- Generated detailed reports on completed moves for upper management review, enabling data-driven decision-making within the organization.
- Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
- Monitored progress of tasks to provide feedback for improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
- Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
- Maintained strong relationships with repeat clients, leading to increased referrals and business growth.
- Resolved conflicts among team members, promoting a positive work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Trained new hires on company policies, procedures, and best practices, increasing overall team effectiveness.
- Responsible for customer contact for any damages made to any of their items in transit.
- Responsible for checking in with drivers pertaining to property and household damages.
- Worked on truck repairs when drivers were on the road and would break down. Responsible for making any phone calls needed for tows and repairs.
- Making sure drivers were compliant with all federal regulations and having all driving logs submitted on a daily basis.
Driver Supervisor
Colony Moving & Storage
03.2010 - 01.2020
- Maintained a proficient schedule to make sure pick up and delivery times were met.
- Trained and directed crews to ensure customers items were well protected and handled with care.
- Maintained a work vehicle to ensure it was in good working condition.
- Responsible for putting together a inventory list of items that was being moved.
- Kept customer contact throughout the move process to ensure them that their items were in good hands.
- Maintained a safe work environment and kept compliant with federal laws pertaining to safe driving.
Moving Helper
Colony Moving & Storage
04.2007 - 03.2010
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Followed verbal and written instructions to properly move and ship products.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
- Reduced property damage claims by consistently using proper lifting techniques and handling fragile items carefully.
- Arranged items at destination according to customer requests and instructions.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 500 lbs.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
Education
High School Diploma -
GNBVT
New Bedford, MA06-2008
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Escalation handling
- Issue resolution
- Complaint handling
- Document processing
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Understanding customer needs
- Professional telephone demeanor
Heart of Quality Award
It is a move coordinator customer survey based award that I won in the last year for working at Colony Moving and Storage.
Timeline
Member Service Representative
New Bedford Credit Union
04.2024 - Current
Move Coordinator
Colony Moving and Storage
01.2020 - 03.2024
Driver Supervisor
Colony Moving & Storage
03.2010 - 01.2020
Moving Helper
Colony Moving & Storage
04.2007 - 03.2010
High School Diploma -
GNBVT
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