Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ASHLEY LOURENCO

Fall River,MA

Summary

Responsible and diligent with strong judgment, effective management skills, and the ability to adapt to flexible scheduling. Praised by peers for hard-working nature and relied upon to help the company achieve its goals. Highly organized and detail-oriented, with a drive to exceed expectations. Proven track record of analyzing data, developing strategies, and providing solutions to complex issues, resulting in smooth outcomes for both patients and the clinical side of the business. Valuable asset with knowledge in assisting both the front and back aspects of the practice. Fluent in Portuguese and conversational in Spanish, enabling effective communication with diverse populations. Approach all tasks given by employer with respect and diligence.

Overview

15
15
years of professional experience

Work History

Private In-Home Caregiver

Family
04.2023 - 02.2025
  • Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
  • Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
  • Maintained detailed records of all services provided, ensuring accurate tracking of progress towards established goals.
  • Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
  • Promoted healthy lifestyle choices by preparing nutritious meals according to specific dietary requirements or preferences.

ADMINISTRATIVE MANAGER

Prime Nation
01.2020 - 04.2023
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving weekly.
  • Created document management system to reduce paper usage and improve accuracy of tracking.
  • Delivered performance reviews, recommending additional training or advancements.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Designed new website and assisted in integration into property management applications updating every 6 months.
  • Assisted marketing department in planning client functions.
  • Updated reports, managed accounts, and generated reports for company database
  • Delivered performance reviews, recommending additional training or advancements.
  • Scheduled office meetings and client appointments for staff teams

MEDICAL OFFICE ASSISTANT

Dr. Claude Curran MD (Private Psychiatry Practice)
06.2010 - 07.2018
  • Committed to delivering excellent customer service while working in fast-paced environment.
  • Scheduled over 30 client appointments daily.
  • Capable of multitasking, managing time, and prioritizing
  • Possess sound clinical judgment and decision-making skills.
  • Provided courteous service to patients at all times.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Answered phone calls and messages for one-physician psychiatric medical facility, scheduling appointments, and handling patient inquiries.

Education

Bachelor of Arts - Psychology And Liberal Arts

Thomas Edison State University
Trenton, NJ
05.2024

Associate of Science - SOCIAL AND BEHAVIORAL SCIENCE

Bristol Community College
Fall River, MA
05-2018

Skills

  • Administrative Support
  • Scheduling and Coordinating
  • Customer Inquiries
  • Document Control
  • Scheduling
  • Negotiation and Conflict Resolution
  • Overseeing Daily Activities
  • Office Supplies and Inventory
  • Compassionate caregiving
  • Emotional support
  • End-of-life care

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Private In-Home Caregiver

Family
04.2023 - 02.2025

ADMINISTRATIVE MANAGER

Prime Nation
01.2020 - 04.2023

MEDICAL OFFICE ASSISTANT

Dr. Claude Curran MD (Private Psychiatry Practice)
06.2010 - 07.2018

Bachelor of Arts - Psychology And Liberal Arts

Thomas Edison State University

Associate of Science - SOCIAL AND BEHAVIORAL SCIENCE

Bristol Community College
ASHLEY LOURENCO