Ashley McDonald
Franklin
Summary
Detail-oriented and personable professional with a strong aptitude for communication and organization. Demonstrates expertise in employee relations and proficiency in EHR and HRIS systems. Committed to cultivating a productive and positive workplace environment by implementing effective HR practices.
Overview
8
8
years of professional experience
Work History
Assistant HR Director
Elliott Physical Therapy
10.2023 - Current
- Evaluated the effectiveness of HR systems by conducting regular audits, identifying areas for improvement.
- Enhanced employee satisfaction by implementing new onboarding processes and engagement surveys.
- Streamlined HR operations for increased efficiency by automating manual tasks and optimizing workflows.
- Collaborated with department heads to identify staffing needs and develop strategic recruitment plans.
Authorization Coordinator
Elliott Physical Therapy
04.2022 - 05.2024
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations for approvals and denials.
- Submitted for prior authorization with required documentation.
- Maintained consistent follow-up on status of prior authorization requests.
Office Manager
Elliott Physical Therapy
11.2018 - 04.2022
- Established efficient workflow processes, monitored daily productivity and implemented modifications across three clinic locations
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered raises
- Liaised with patients and addressed inquiries, appointment requests, and billing requests
- Analyzed and forecasted Key Performance Indicators to gain pulse and understand of clinic success
Senior Administrative Assistant
Brigham and Women’s Hospital
04.2017 - 11.2018
- Maintained a personal schedule, professional calendar, and travel arrangements for Dr. Bohdan Pomahac.
- Managed daily office operations for a high-volume plastic surgery clinic, including scheduling consultations, coordinating patient follow-ups, and handling confidential patient information in compliance with HIPAA regulations.
- Secured surgical authorizations and provided detailed cost estimates to patients, ensuring clarity and transparency in billing and insurance coverage.
- Coordinated logistical support for the Face Transplant team, ensuring seamless communication, scheduling, and resource allocation for complex procedures.
Education
Master’s Degree - Healthcare Administration
Southern New Hampshire University
07-2018
Bachelor’s Degree - Communication Sciences and Disorders
University of Massachusetts Amherst
05-2014
Skills
- Retention strategies
- Employee surveys
- HRIS management
- Employee engagement
- Human resources management
Awards
- Clinic of the Year, 2021, Elliott Physical Therapy
- Employee of the Year, 2019, Elliott Physical Therapy
Timeline
Assistant HR Director
Elliott Physical Therapy
10.2023 - Current
Authorization Coordinator
Elliott Physical Therapy
04.2022 - 05.2024
Office Manager
Elliott Physical Therapy
11.2018 - 04.2022
Senior Administrative Assistant
Brigham and Women’s Hospital
04.2017 - 11.2018
Master’s Degree - Healthcare Administration
Southern New Hampshire University
Bachelor’s Degree - Communication Sciences and Disorders
University of Massachusetts Amherst
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