Dedicated case manager with experience in crisis intervention, client assessment, documentation accuracy, and care coordination. Committed to providing compassionate, community-based support to improve client stability and outcomes.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Case Manager
Elwyn
New Bedford
10.2025 - Current
Conducted home visits to assess the safety conditions of living environments.
Maintained accurate case reports and documentation in line with agency guidelines.
Provided comprehensive case management services, including crisis intervention and intake.
Coordinated support services to improve communication between healthcare workers and patients.
Maintained accurate client records using electronic documentation systems.
Provided crisis intervention support to clients in urgent situations.
Caregiver
Tempus Unlimited
Stoughton
12.2022 - 04.2025
Assisted clients with daily living activities and personal care tasks.
Administered prescribed medications per healthcare professional guidelines.
Coordinated transportation for medical appointments and social events.
Maintained clean, organized environments to enhance client safety.
Executed light housekeeping tasks, including laundry and linen changes.
Monitored patients for physical, emotional, mental, or behavioral changes.
Reported significant changes in condition to the supervisor for timely intervention.
Contacted medical providers to follow up on client appointments.
Sterile Processing Technician
Lifespan: Rhode Island Hospital
Providence
05.2021 - 12.2022
Sterilized surgical instruments following established protocols and safety standards.
Operated sterilization equipment to ensure optimal performance and safety compliance.
Prepared and organized instrumentation for surgical procedures efficiently.
Maintained accurate records of sterilization processes and equipment usage.
Conducted routine inspections of sterile supplies for quality assurance.
Assisted in training new staff on sterilization procedures and safety practices.
Prepared trays, instrument packs and surgical sets.
Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
Packaged instruments into peel pouches and properly labeled pouches.
Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
Performed decontamination of medical instruments and equipment to prepare for sterilization.
Assembled instrument trays according to established protocols using aseptic technique.
Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
Ensured compliance with safety guidelines in accordance with OSHA regulations.
Evaluated incoming product packaging for damage or contamination prior to stocking shelves.
Monitored inventory levels of supplies in order to maintain adequate stock at all times.
Monitored expired sterilization dates and rotated stock to minimize processing.
Processed medical waste following hospital protocol for safe disposal.
Sorted incompatible sets of instruments, trays and medical equipment.
Verified that all documents were completed accurately before releasing items from the sterile processing area.
Provided guidance and instructions to new staff members regarding sterile processing techniques.
Developed procedures for cleaning and disinfecting reusable medical devices.
Placed orders and restocked supplies for decontamination area.
Stocked crash carts with appropriate medical supplies.
Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
Checked sterile supplies to detect outdated materials.
Nail Technician
Elite Rejuvenation Day Spa
Rehoboth
03.2008 - 07.2021
Education
Bachelor of Science - Social Work
Rhode Island College
Providence, RI
06-2027
Licensed Alcohol & Drug Counselor - Substance Use Counseling
Trudy Institute
New Bedford, MA
03-2026
High School Diploma -
B.M.C. Durfee High School
Fall River, MA
05-2007
Skills
Case management
Crisis intervention
Client assessment
Effective communication
Documentation accuracy
HIPAA compliance
Empathy and compassion
Service coordination
Certification
Pharmacy Technician Certification, 2008
Timeline
Case Manager
Elwyn
10.2025 - Current
Caregiver
Tempus Unlimited
12.2022 - 04.2025
Sterile Processing Technician
Lifespan: Rhode Island Hospital
05.2021 - 12.2022
Nail Technician
Elite Rejuvenation Day Spa
03.2008 - 07.2021
Bachelor of Science - Social Work
Rhode Island College
Licensed Alcohol & Drug Counselor - Substance Use Counseling