ASHLEY NIGRO

• Manage care coordination and operational processes to enhance patient outcomes
• Enter and update patient records with accuracy and efficiency in electronic medical record systems
• Review medical data for completeness, accuracy, and compliance with healthcare regulations
• Verify insurance claims and billing codes to ensure proper reimbursement
• Cross-check patient information with medical documentation to prevent errors
• Process invoices, payments, and reimbursements according to healthcare billing standards
• Collaborate with medical staff to clarify discrepancies in patient records or billing details
• Maintain confidentiality and security of sensitive patient information per HIPAA regulations
• Generate and review reports for discrepancies, missing information, or potential claims denials and assist in resolving denied claims by identifying errors and submitting corrections

• Provided initial assessments and counseling for incoming psychiatric patients
• Including completing and reviewing all required patient forms including Section 12
• Coordinated with healthcare providers and insurance companies for patient admissions
• Educated patients and families about treatment plans, facility policies, and support resources
• Managed documentation and ensured compliance with mental health protocols

Scheduled patient appointments and maintained medical records with accuracy

• Assisted with insurance verifications, claims processing, and billing inquiries
• Provided administrative support to healthcare professionals to optimize patient care
• Ensured a welcoming environment for patients and addressed their concerns