Ashley Notto Greco
CHELMSFORD,MA
Summary
Results-driven and detail-oriented Reimbursement Specialist with 10+ years of experience in the healthcare industry, specializing in claims management and insurance issue prevention. Proven ability to maintain accurate, up-to-date records while proactively resolving account discrepancies. Combines strong analytical skills with exceptional customer service to effectively navigate both routine and complex claim delays. Recognized for streamlining processes, improving reimbursement timelines, and enhancing patient satisfaction.
Overview
15
15
years of professional experience
Work History
Reimbursement Specialist II
Novocure
10.2021 - Current
- Investigate and resolve incorrect payments while identifying and escalating patterns of payer behavior that impact reimbursement.
- Secure approvals from assigned payers to establish medical necessity and facilitate timely patient treatment.
- Monitor the status of submitted claims and conduct follow up action with insurance companies regarding outstanding claims.
- Work in close collaboration with Nurse Appeals Analyst team to draft and submit timely, comprehensive, and compelling appeals to overturn previous denials.
Reimbursement Specialist
Insulet Corporation
11.2017 - 10.2021
- Supported patients with diabetic supply orders, demonstrating familiarity with medical products and healthcare procedures during inbound calls.
- Consistently met and exceeded key performance metrics, including call resolution time, customer satisfaction scores and monthly call quotas.
- Contacted insurance providers to obtain detailed benefit information, including copays, deductibles, prior authorization requirements and coverage limits.
- Acted as a subject matter expert in training new hires, providing guidance on reimbursement processes and department protocols.
Benefits Coordinator
Lowell General Hospital
10.2010 - 02.2016
- Managed centralized scheduling for outpatient hospital appointments across multiple departments.
- Performed patient registration duties including verifying insurance, collecting demographics and obtaining necessary consents to ensure accurate and timely care.
- Handled payment collection and supported patients in establishing structured payment plans.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA05-2009
Timeline
Reimbursement Specialist II
Novocure
10.2021 - Current
Reimbursement Specialist
Insulet Corporation
11.2017 - 10.2021
Benefits Coordinator
Lowell General Hospital
10.2010 - 02.2016
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
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