Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Osgood

Revere

Summary

Demonstrated versatility across multiple roles, showcasing adaptability, and competence. Dynamic hospitality professional with extensive experience at Cappa’s Trackside Kitchen, excelling in employee training and conflict resolution. Proven track record in optimizing guest experiences and ensuring compliance with health and safety standards. Adept at cash handling and fostering effective communication, consistently enhancing service quality in high-pressure environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server /Manager

Cappa’s Trackside Kitchen
Melrose
06.2022 - Current
  • Trained and mentored staff on effective serving techniques and customer engagement strategies.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.

Busser

Bobby C’s Ristorante
Melrose
05.2021 - 06.2022
  • Assisted servers by efficiently clearing and resetting tables to ensure a seamless dining experience for guests.
  • Maintained cleanliness and organization of dining areas to uphold health and safety standards.
  • Supported the front-of-house team during peak hours to manage high-volume customer service demands.

Cashier

New Deal Fruit
Revere
04.2020 - 04.2022
  • Maintained organized cash register and ensured balanced cash drawer daily.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

North Shore Community College
Danvers, MA

Skills

  • Employee training
  • Conflict resolution
  • Customer service
  • Health and safety
  • Cash handling
  • Effective communication
  • Problem solving
  • Time management
  • Guest experience optimization
  • Food safety
  • Take-out service
  • Table bussing
  • Dining room monitoring
  • Customer service management
  • Product knowledge
  • Attention to detail
  • Professionalism and courtesy

Certification

  • ServSafe Manager Certificate 2025

Timeline

Server /Manager

Cappa’s Trackside Kitchen
06.2022 - Current

Busser

Bobby C’s Ristorante
05.2021 - 06.2022

Cashier

New Deal Fruit
04.2020 - 04.2022

High School Diploma -

North Shore Community College

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Ashley Osgood