Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Richard

Dudley

Summary

Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Preschool Teacher

Busy Bee Academy
04.2025 - 06.2025
  • Developed engaging lesson plans to enhance children's cognitive and social skills.
  • Implemented daily routines that promoted consistency and structure for preschoolers.
  • Facilitated interactive activities to encourage creativity and critical thinking among students.
  • Collaborated with parents to support children's development and address individual needs.

Assistant Manager

McDonald’s
10.2022 - 11.2024
  • Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
  • Trained and supported team members in customer service best practices for enhanced shopping experiences.
  • Conducted inventory audits to maintain accurate stock levels and minimize discrepancies.
  • Implemented merchandising strategies to optimize product displays and increase sales visibility.
  • Analyzed sales data to identify trends, contributing to effective restocking decisions and promotions.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with management on staff scheduling to ensure optimal coverage during peak hours.
  • Maintained cleanliness and organization of the store environment, supporting a welcoming atmosphere for customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Call Center Representative

Webster First Federal Credit Union
04.2022 - 09.2022
  • Handled customer inquiries efficiently, ensuring accurate information delivery and high satisfaction levels.
  • Resolved account discrepancies by collaborating with internal teams to improve service quality.
  • Utilized CRM software to document interactions, enhancing data accuracy and reporting capabilities.
  • Provided product information and guidance, fostering informed decision-making among members.
  • Adapted quickly to changing policies and procedures, maintaining compliance with regulatory standards.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Teller

Webster First Federal Credit Union
04.2022 - 09.2022
  • Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
  • Assisted in resolving member inquiries, providing exceptional customer service and fostering positive relationships.
  • Utilized banking software to manage account information and streamline transaction processes effectively.
  • Maintained cash drawer integrity through diligent balancing and adherence to security protocols.
  • Educated members on product offerings, enhancing awareness of services available at the credit union.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Assistant Manager

Family Dollar
09.2021 - 03.2022
  • Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
  • Implemented inventory management strategies to optimize stock levels and reduce discrepancies.
  • Trained new employees on operational procedures and company policies to enhance team performance.
  • Analyzed sales data to identify trends and improve product placement for increased revenue.

Department Manager

McDoanlds
10.2017 - 09.2021
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on operational procedures and company policies.
  • Implemented inventory management techniques to reduce waste and optimize stock levels.
  • Coordinated staff scheduling to maintain adequate coverage during peak hours.
  • Monitored compliance with health and safety regulations in food preparation areas.
  • Resolved customer complaints promptly to enhance overall dining experience.
  • Conducted regular performance evaluations to identify training needs and development opportunities.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Shift Manager

Mcdoanlds
10.2017 - 09.2021
  • Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
  • Trained and mentored team members on customer service protocols and operational procedures.
  • Managed inventory control processes, optimizing stock levels to reduce waste and enhance efficiency.
  • Coordinated shift schedules, ensuring adequate staffing for peak business hours and employee satisfaction.

Crew

Mcdoanlds
10.2017 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.

Education

Dental Assisting

Bay Path Vocational Technical Regional High School
Charlton, MA
06.2021

Skills

  • Classroom management
  • Classroom organization
  • Child development
  • Positive reinforcement
  • Parent-teacher communication
  • Early childhood education
  • Group and individual instruction
  • Activity planning
  • Training in food handling preparation
  • Social skills development
  • Conflict resolution techniques
  • Schedule creation and maintenance
  • Supply management
  • Performance improvement
  • Safety procedures
  • Behavior management
  • Cultural sensitivity
  • Observational skills
  • Development observation
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Operations management
  • Project management
  • Project planning
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Product management
  • Financial management

Timeline

Preschool Teacher

Busy Bee Academy
04.2025 - 06.2025

Assistant Manager

McDonald’s
10.2022 - 11.2024

Call Center Representative

Webster First Federal Credit Union
04.2022 - 09.2022

Teller

Webster First Federal Credit Union
04.2022 - 09.2022

Assistant Manager

Family Dollar
09.2021 - 03.2022

Department Manager

McDoanlds
10.2017 - 09.2021

Shift Manager

Mcdoanlds
10.2017 - 09.2021

Crew

Mcdoanlds
10.2017 - 09.2021

Dental Assisting

Bay Path Vocational Technical Regional High School

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Ashley Richard