Ashley Sullivan
Gloucester
Summary
Results-driven operations manager specializing in marine electronics navigation and security solutions. Proven expertise in enhancing operational efficiency and driving business growth. Successful in optimizing resource allocation and strengthening customer relationships.
Overview
13
13
years of professional experience
Work History
Owner/Operator
ShoreTech
Gloucester
01.2016 - Current
- Managed daily operations and logistics for technology services company, ensuring smooth service delivery.
- Oversaw staff scheduling and optimized resource allocation, aligning workforce capabilities with operational needs.
- Developed customer relationships, promoting service satisfaction and retention.
- Implemented process improvements to streamline workflow and boost productivity.
- Collaborated with vendors to source materials and negotiate favorable contract terms.
- Conducted inventory assessments to maintain effective stock levels.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Analyzed market trends to identify growth opportunities and adjust pricing structures.
- Grew the business from $0 to $1 million in revenue yearly
Manager/Sales Executive
Tessera Tile and Stone
Gloucester
06.2013 - 01.2016
- Oversaw daily operations of tile and stone distribution, ensuring efficiency and quality standards.
- Managed inventory levels to balance supply with demand, reducing waste.
- Coordinated with suppliers to ensure timely product delivery, supporting operational continuity.
- Implemented quality control measures for product selection to uphold high standards.
- Analyzed market trends to refine strategic purchasing decisions.
- Facilitated customer service initiatives that increased client satisfaction and loyalty.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Established processes that enhanced workflow efficiency across organization, improving overall productivity.
Education
Some College (No Degree) - Pre-Law Government Law And Policy
Liberty University
Lynchburg, VABBA - Business Administration And Marketing
Colorado Technical University
Colorado Springs, COSkills
- Operations management
- Business development
- Strategic planning
- Customer relationship management
- Customer orientation
- Team leadership
- Problem solving
- Self-motivation and discipline
- Effective communication
Affiliations
- Engaged in boating, snorkeling, and fishing, demonstrating a strong connection to aquatic environments and outdoor activities. Experienced in maintaining aquariums, showcasing attention to detail and commitment to marine life. Diverse hobbies contribute to a well-rounded skill set and adaptability in various environments. I've been on the waterfront and have traveled the East Coast by boat - for over 10 years.
- Chairwoman Gloucester City Committee (2020-2024)
Timeline
Owner/Operator
ShoreTech
01.2016 - Current
Manager/Sales Executive
Tessera Tile and Stone
06.2013 - 01.2016
Some College (No Degree) - Pre-Law Government Law And Policy
Liberty University
BBA - Business Administration And Marketing
Colorado Technical University