Ashley Sutera
Peabody
Summary
Results-oriented Sales and Service Leader with expertise in customer relationship management, conflict resolution, and team leadership. Skilled in enhancing client engagement and driving sales through effective communication and employee training. Focused on creating a collaborative work environment that prioritizes customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales and Service Leader
Sephora
Peabody
07.2023 - Current
- Cultivated safe, inclusive environment that aligned with company values to enhance employee and client engagement.
- Built strong relationships with brand partners to support team sales and facilitate in-store events.
- Resolved escalated customer complaints promptly to maintain satisfaction and loyalty.
- Delivered constructive feedback and coaching to drive consistent achievement of business objectives.
- Facilitated training for new hires while tailoring ongoing development for skill enhancement of existing team members.
- Developed skill practice materials and team-building exercises to strengthen collaboration within the team.
Coordinator
Sephora
Peabody
08.2022 - 07.2023
- Resolved customer complaints promptly, upholding company standards and improving customer retention.
- Facilitated product selection, enhancing customer satisfaction and loyalty.
- Collaborated with the leadership team to support the achievement of company goals.
- Executed daily cash handling procedures, ensuring accuracy and accountability during all shifts.
Beauty Advisor
Sephora
Boston
06.2013 - 07.2023
- Educated clients on product benefits and application techniques, enhancing their confidence and satisfaction.
- Performed beauty studio skincare and makeup services for clients.
- Facilitated private beauty classes for women reentering the workplace, clients facing life-threatening illnesses, and the trans community, empowering participants with beauty skills and knowledge.
- Provided exceptional customer service to build lasting relationships.
- Maintained clean and organized sales floor, ensuring a welcoming environment for customers and promoting product visibility.
- Traveled both nationally and internationally to assist in training for new store openings.
Education
Bachelor of Arts - Theater Arts
University of Massachusetts, Boston
Boston, MA05-2011
Skills
- Sales strategy
- Customer relationship management
- Employee training
- Event planning
- Visual merchandising
- Conflict resolution
- Team building and leadership
- Effective communication
Timeline
Sales and Service Leader
Sephora
07.2023 - Current
Coordinator
Sephora
08.2022 - 07.2023
Beauty Advisor
Sephora
06.2013 - 07.2023
Bachelor of Arts - Theater Arts
University of Massachusetts, Boston