Ashley Webster
Raynham
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
8
8
years of professional experience
Work History
Licensed Esthetician
Ashley Lauren Esthetics
12.2021 - Current
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Provided excellent customer service to all.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
Licensed Esthetician
Melanie’s Day Spa
10.2019 - 12.2021
- Upheld the standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Strongly created a satisfying and effective experience by working closely with clients to assess their particular needs and preferences and translating to the highest quality of service.
- Recommended skincare regimes to clients for home use.
- Sold retail products to clients while rendering services to them.
Office Administrative Assistant
Center for Elder Law & Estate Planning
08.2017 - 10.2019
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained organized filing systems for client records and sensitive information.
- Answered phones to direct callers, schedule appointments, and provide general office information.
Receptionist
James Joseph Salon
08.2018 - 01.2019
- Communicated effectively with team members to relay important client information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Booked and confirmed appointments with clients via phone and email.
- Sustained flow among work teams by writing and communicating actions, and continuing needs.
Education
Esthetics
SPA TECH INSTITUTE
Plymouth, MAAssociate of Arts - Fashion Merchandising
FISHER COLLEGE
Boston, MASkills
- Customer service (10 years)
- Front Desk
- Communication skills
- Sales
- Supervising experience
Timeline
Licensed Esthetician
Ashley Lauren Esthetics
12.2021 - Current
Licensed Esthetician
Melanie’s Day Spa
10.2019 - 12.2021
Receptionist
James Joseph Salon
08.2018 - 01.2019
Office Administrative Assistant
Center for Elder Law & Estate Planning
08.2017 - 10.2019
Esthetics
SPA TECH INSTITUTE
Associate of Arts - Fashion Merchandising
FISHER COLLEGE