- Avid Reader
- I enjoy helping others and giving back to the community
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Drawing and Painting
- Fashion and Style
Asia Coleman
Springfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
City Of Hartford
05.2025 - 06.2025
- Operated multi-line phone systems to receive emergency calls and relay information efficiently.
- Assisted in assessing situations to prioritize response needs based on urgency and severity.
- Learned protocols for dispatching police, fire, or medical services as per established guidelines.
- Developed familiarity with geographic locations to enhance navigation and response accuracy for units deployed.
- Monitored radio communications to stay updated on ongoing incidents and resource availability.
Remote Pharmacy Technician
PillPack Pharmacy
01.2021 - 04.2024
- Utilized pharmacy management software for order processing and tracking shipments.
- Collaborated with healthcare providers to address medication-related inquiries effectively.
- Maintained up-to-date knowledge of pharmaceutical products and regulatory changes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Family Case Worker
Center For Human Development Inc.
03.2018 - 07.2020
- Assessed client needs and developed tailored service plans to address family dynamics.
- Coordinated resources and services to facilitate access for families in crisis situations.
- Conducted regular follow-ups to monitor progress and adjust support strategies as needed.
- Documented case notes accurately, ensuring compliance with legal and organizational standards.
- Educated clients on available social services programs, empowering them to make informed decisions about their path toward selfsufficiency.
Emergency Communications Dispatcher
City Of Springfield
08.2017 - 03.2018
- Managed emergency response communications, ensuring accurate information dissemination to first responders.
- Coordinated multi-channel communications during high-stress situations, enhancing operational efficiency.
- Utilized advanced dispatch software to track and prioritize incoming emergency calls effectively.
- Collaborated with law enforcement and emergency services to streamline joint operations during critical incidents.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Administrative Assistant
Wayfinders
09.2010 - 07.2017
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Trained new administrative staff on company policies, software systems, and workflow processes.
- Maintained accurate records and files, enhancing data retrieval efficiency and organization.
- Facilitated communication between departments to streamline project workflows and improve collaboration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Certificate of Technical Studies - Health Information Management
06-2005
Skills
- Enhanced situational awareness
- NCIC database management
- Community safety management
- Data collection
- Effective memory retention
- Telecommunications expertise
- Fast typing speed
- Regional knowledge
- Timely response
- Fundamental life support
- Analytical reasoning
- Proficient in computer applications
Accomplishments
RapidSOS: User Training 05/2025
RapidSOS: Basics-Standard 05/2025
FEMA IS-242.c: Effective Communication 5/2025
FEMA IS-951: DHS Radio Interoperability 05/2025
FEMA:IS-2200:Basic Emergency Operations Center Functions
Total Response: Emergency Medical Dispatch with TCPR Certification 05/2025
Total Response: Law Enforcement Dispatch Certification 05/2025
Fire Service Dispatch Certification 05/2025
COLLECT (Connecticut Online-Law Enforcement Teleprocessing) Full Access Initial Training 05/20/2025-05/20/2026
American Heart Association: Basic Life Support (CPR & AED) program 11/14/202
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch W/TCPR
- CPR & AED Certified
- Effective Communication
- DHS Radio Interoperability