ASSIA MOUBTASSIM
Marrakesh
Summary
Skilled in customer service and itinerary planning, I excel in delivering top-notch client satisfaction, as demonstrated during my tenure at JOHN PAUL. My expertise includes managing client communications and transactions with precision, notably at HOTEL MAMOUNIA. I'm recognized for fostering positive relationships and efficiently handling inquiries, showcasing my problem-solving and organizational abilities.
Overview
5
5
years of professional experience
Work History
ANGLOPHONE AGENT - CUSTOMER SERVICE/ CONCIERGERIE
JOHN PAUL
MARRAKECH
09.2017 - 05.2019
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
CASHIER
HOTEL MAMOUNIA
MARRAKECH
10.2014 - 01.2015
- Greeted customers and answered their questions about the store's products and services.
- Operated cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
Education
FUNDAMENTAL LICENSE DIPLOMA IN ECONOMICS AND MANAG
Faculty of Legal, Economic, And Social Sciences
MARRAKECH 01-2018
GENERAL UNIVERSITY DIPLOMA IN ECONOMICS
Faculty of Legal, Economic And Social Sciences
MARRAKECH01-2017
TOURISM DIPLOMA
ITHR INTERNATIONAL/RESTORATION
MARRAKECH01-2014
FIRST UNIVERSITY YEAR IN SVT
Faculty of Sciences Semlalia
MARRAKECH01-2013
BACCALAUREATE IN SVT SCIENCE SECTOR
ABTIH QUALIFYING HIGH SCHOOL
MARRAKECH01-2012
Skills
- Customer Service
- Managing a client's inbox
- Creating travel Itineraries
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
ANGLOPHONE AGENT - CUSTOMER SERVICE/ CONCIERGERIE
JOHN PAUL
09.2017 - 05.2019
CASHIER
HOTEL MAMOUNIA
10.2014 - 01.2015
FUNDAMENTAL LICENSE DIPLOMA IN ECONOMICS AND MANAG
Faculty of Legal, Economic, And Social Sciences
GENERAL UNIVERSITY DIPLOMA IN ECONOMICS
Faculty of Legal, Economic And Social Sciences
TOURISM DIPLOMA
ITHR INTERNATIONAL/RESTORATION
FIRST UNIVERSITY YEAR IN SVT
Faculty of Sciences Semlalia
BACCALAUREATE IN SVT SCIENCE SECTOR
ABTIH QUALIFYING HIGH SCHOOL
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