ASTRI CHAVEZ MURALLES
Everett
Summary
Dedicated Food & Beverage Professional committed to continuous learning and delivering personalized dining experiences. Built genuine guest connections, consistently exceeding luxury service standards and elevating customer satisfaction. Energetic Banquet Server demonstrated high productivity and effective teamwork, enhancing event operations through strong communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
On-Call Banquet Server
Battery Wharf Hotel
Boston
04.2020 - Current
- Welcome guests warmly upon arrival, guide them to their tables, and answer questions about the event.
- Served food and beverages efficiently, carrying large trays from the kitchen to the banquet floor.
- Set all tables strictly according to hotel standards, focusing on the correct placement of silverware, glassware, and chinaware.
- Prepare and polish all silverware and glassware to ensure everything is spotless for the guests.
- Read and understand clear directions on the Banquet Event Order (BEO) to execute the event perfectly.
- Arranged event space efficiently before guest arrival. and stock specialized drink stations and buffet lines before the function starts.
- Communicated special dietary needs or allergies from guests directly to the banquet captain and kitchen team.
- Followed directives from banquet captains closely to ensure smooth and efficient team operations.
Restaurant Server
Battery Wharf Hotel
Boston
08.2014 - Current
- Take and deliver Room Service orders straight to guest rooms, ensuring high-quality food presentation and professional private dining service.
- Read and follow the BEO (Banquet Event Order) to set up and run big events and large banquets hosted right inside the restaurant.
- Work multiple positions at once, jumping between Server, Hostess, Busser, and Food Runner roles during busy shifts to keep everything moving.
- Welcome guests at the front door, manage the seating, escort them to their tables, and hand out menus.
- Set up dining tables with the exact setup of silverware, dishes, glassware, and condiments before service.
- Take accurate orders from guests and talk directly to the kitchen about any allergies or dietary restrictions.
- Run hot food quickly from the kitchen straight to the tables so dishes are served at the perfect temperature.
- Clean and pre-bus tables throughout the meal, resetting them fast so new guests can be seated right away.
- Check on tables constantly during service to make sure guests have everything they need and are happy.
- Take payments, process cards, handle cash accurately, and print out the End-of-Day reports for the Manager on Duty.
Private Dining Server
Raffles Boston
Boston
07.2023 - 06.2024
- Delivered guest orders, luxury amenities, and special requests with precision and efficiency, ensuring timely service and guest satisfaction.
- Delivered guest orders, luxury amenities, and special requests precisely and efficiently under tight timelines.
- Maintained pristine cleanliness and organization of all Private Dining spaces, enhancing overall guest experience and ambiance.
- Executed sidework diligently each shift, supporting optimal operational readiness and seamless service delivery.
Housekeeping Room Attendant
Fairmont Battery Wharf
Boston
01.2011 - 01.2014
- Cleaned guest rooms and suites daily, making beds, vacuuming, dusting, and washing bathrooms.
- Replenished room supplies, towels, soap, and amenities to ensure guest satisfaction and comfort.
- Organized and stocked housekeeping cart with cleaning supplies for efficient shift operations.
- Reported broken items and maintenance issues in rooms to supervisor for timely resolution.
Education
North Shore Community College |GED Preparation & General
Skills
- BEO execution
- Restaurant & Banquet Serving
- In-Room & Private Dining
- POS Systems & Order Management
- Luxury service standards
- Guest Relations & Hospitality
Technical And Language Skills
- Native Spanish Speaker
- Fluent in English
- POS Systems & Order Management
Timeline
Private Dining Server
Raffles Boston
07.2023 - 06.2024
On-Call Banquet Server
Battery Wharf Hotel
04.2020 - Current
Restaurant Server
Battery Wharf Hotel
08.2014 - Current
Housekeeping Room Attendant
Fairmont Battery Wharf
01.2011 - 01.2014
North Shore Community College |GED Preparation & General