Summary
Overview
Work History
Education
Skills
Timeline
Generic

Athena Whyte

Boston

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience

Work History

Manager

Dunkin 'Donuts [Waldwin Group]
12.2009 - Current


  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

Independent Life Insurance Agent

Entrepreneur
10.2020 - 12.2022
  • Cultivated strong relationships with clients to enhance trust and retention.
  • Educated clients on policy options and benefits, improving understanding of products.
  • Analyzed market trends to identify new opportunities for policy offerings.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Home Health Aide

Kit Clark Senior Services
01.2011 - 02.2012
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Supervised daily activities and provided assistance to staff.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Cashier

Price Rite Supermarkets
01.2010 - 01.2011
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Server and Cashier

Irie Jamaican Style Restaurant
11.2006 - 12.2009
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Advance Learning [A Levels] - Business Administration

Rusea's 6th Form
2005

High School Diploma -

Ruseas High
06.2003

Skills

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Coaching and mentoring
  • Customer service
  • Team leadership

Timeline

Independent Life Insurance Agent

Entrepreneur
10.2020 - 12.2022

Home Health Aide

Kit Clark Senior Services
01.2011 - 02.2012

Cashier

Price Rite Supermarkets
01.2010 - 01.2011

Manager

Dunkin 'Donuts [Waldwin Group]
12.2009 - Current

Server and Cashier

Irie Jamaican Style Restaurant
11.2006 - 12.2009

High School Diploma -

Ruseas High

Advance Learning [A Levels] - Business Administration

Rusea's 6th Form

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Athena Whyte