Atqiya Fairooz
Cambridge
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Overview
4
4
years of professional experience
Work History
Store Associate
TJX Companies
07.2023 - 02.2024
- Assisted customers with product selection and inquiries.
- Maintained organized and stocked inventory displays.
- Supported promotional activities to enhance sales efforts.
- Utilized communication skills to resolve customer issues promptly.
- Adapted quickly to changing store policies and procedures.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
3D Designer
Innovators for Purpose
09.2021 - 12.2022
- Developed 3D models using industry-standard software to support design projects.
- Collaborated with cross-functional teams to ensure alignment on project objectives and timelines.
- Assisted in creating detailed renderings and prototypes for client presentations.
- Conducted research on emerging design trends to enhance creative output.
- Implemented feedback from team leads to refine designs and improve quality.
- Maintained organized project files, ensuring easy access to design assets and documentation.
- Participated in brainstorming sessions, contributing innovative ideas for new design concepts.
- Used Adobe Photoshop to create realistic textures for graphics and 3D animations.
- Communicated with supervisor to brainstorm ideas and discuss upcoming projects.
Native Plants Gardener/Spreading Awareness
Mayors Program
07.2020 - 08.2021
- Designed gardenscapes for clients area
- Planted native plants all around cambridge
- Spread awareness of native plants
- Communicated with team and leaders about plans and designs
- Communicated with clients in a professional and open manner to ensure their desires are matched
- Maintained gardens/areas ensuring that no invasive plants were growing and increasing native plants
- Collaborated with gardeners to plan and design outdoor spaces.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Inspected gardens for pests, weeds and diseases.
- Prepared soil for planting and sowing.
- Removed debris and waste from outdoor areas.
- Designed innovative garden layouts to maximize visual impact and meet client specifications.
- Fostered passion for gardening among clients, providing them with knowledge and tools to enjoy their outdoor spaces actively.
- Trained new gardeners in proper plant care techniques, raising overall quality of gardening services provided.
- Provided expert advice on plant care, gardening techniques, and landscaping ideas, enhancing customer satisfaction and loyalty.
- Elevated client satisfaction, delivering personalized garden care and maintenance plans.
- Advised clients on seasonal plant selection, ensuring year-round garden interest and variety.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
Education
Bachelor of Science - Biology
University of Massachusetts, Boston
Boston, MA01-2028
Certificate - Certified Nursing Assistant
City of Cambridge
Cambridge, MA06-2024
Cambridge Rindge And Latin Highschool
Cambridge, MA01-2024
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Problem-solving acumen
- Team collaboration
- Active listening techniques
- Cash register operation
- Flexible schedule adaptability
- Basic math skills application
- Patience and empathy demonstration
- Sales and promotions
- Strong communication and interpersonal skills
- Attention to detail
- Team cooperation
- Positive customer engagement
- Honest and dependable
- Friendly and helpful
- Reliable and responsible
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Store Associate
TJX Companies
07.2023 - 02.2024
3D Designer
Innovators for Purpose
09.2021 - 12.2022
Native Plants Gardener/Spreading Awareness
Mayors Program
07.2020 - 08.2021
Bachelor of Science - Biology
University of Massachusetts, Boston
Certificate - Certified Nursing Assistant
City of Cambridge
Cambridge Rindge And Latin Highschool
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