Audrey Bocage
Somerville
Summary
Detail-oriented and motivated Information Technology professional with hands-on experience in configuring networks, managing IT systems, and providing exceptional technical and administrative support. Skilled in project management, EMR systems, and virtualization technologies, with a strong foundation in front-end development and customer service. Proven ability to manage Active Directory environments, troubleshoot network issues, and optimize IT processes in high-pressure environments. Holds an Active Secret Clearance and possesses a blend of IT expertise and medical administrative experience, ensuring adaptability across diverse industries. Currently pursuing a Bachelor of Science in Information Technology to further enhance technical acumen and career growth.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
Army National Guard
01.2024 - Current
- Configure Cisco routers and switches
- Establish users and folders in Active Directory
- Conduct diagnostic tests on computers
- Create and manage network topologies
Medical Secretary
Boston Urogynecology Associates
01.2023 - 01.2024
- Report patients' medical issues to clinicians using Epic
- Verify insurance coverage and obtain prior authorizations for medical imaging
Software Engineering Fellow
UMASS Boston Global
01.2022 - 01.2024
- Developed project-based portfolio demonstrating current technical skills
- Gained proficiency in front-end development
- Managed online classrooms and collaborated with peers on software projects
Medical Receptionist
Cambridge Health Alliance
01.2022 - 01.2023
- Schedule patient appointments and manage EMR systems
- Check in patients for appointments and verify registrations
- Fax medical reports to clinics
- Create medical imaging discs for patients using PACS
Education
Bachelor of Science - Information Technology
Northeastern University
Boston, MA06-2026
High School Diploma -
Somerville High School
Somerville, MA01.2021
Skills
- Project Management
- EMR Systems
- Virtualization Proficiency
- Network Administration
- Proficient in HTML, CSS, and JavaScript
- Customer Service
- Exchange Server Management
- Help Desk & Troubleshooting
- Network Security
- Client Operating Systems
- Active Secret Clearance
- IT troubleshooting
- Problem-solving skills
- End user support
- Network administration
- Device configuration
- Software updates
- Software development
Clearance
Active Secret Clearance
Timeline
Information Technology Specialist
Army National Guard
01.2024 - Current
Medical Secretary
Boston Urogynecology Associates
01.2023 - 01.2024
Software Engineering Fellow
UMASS Boston Global
01.2022 - 01.2024
Medical Receptionist
Cambridge Health Alliance
01.2022 - 01.2023
Bachelor of Science - Information Technology
Northeastern University
High School Diploma -
Somerville High School
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