AUDREY KARRE
Webster
Summary
Goal-oriented and dedicated professional committed to delivering exceptional customer satisfaction and achieving ambitious business objectives. Strong focus on meeting and exceeding targets, consistently striving to provide top-notch service and meet every customer's needs. Leveraging a strong work ethic and determination to drive results and contribute to the organization's overall success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Spectrum
Worcester, MA
10.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Detox Technician
Sunrise Detox Center
Millbury, MA
01.2020 - 10.2021
- Continually expanded professional knowledge through participation in workshops, conferences, and other educational opportunities related to substance abuse treatment practices.
- Utilized strong interpersonal skills to establish trust and rapport with patients, increasing their receptiveness to treatment and support services.
- Ensured compliance with facility policies and procedures by maintaining a clean, organized workspace and adhering to all safety guidelines.
- Supported ongoing recovery efforts by connecting patients with appropriate resources upon discharge from the detox program.
Catering Associate
UMass Memorial Medical Center
Worcester, MA
01.2016 - 07.2019
- Counsel individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life
- Assess nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling
- Monitor food service operations to ensure conformance to nutritional, safety, sanitation and quality standards
- Gather meals served for conformance to prescribed diets and standards of palatability and appearance
- Collect and return dirty dishes to the kitchen for washing
- Distribute food to Patients
Shift Manager
Starbucks
Houston, TX
07.2013 - 10.2015
- Perform paperwork required for monetary transactions
- Resolve customer or employee complaints
- Greet customers and ask about the quality of service they are receiving
- Monitor customer preferences to determine focus of sales efforts
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Perform personnel activities such as supervising and training employees
- Monitor and order supplies or food items and restock as necessary to maintain inventory
- Order and take delivery of supplies
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA05.2009
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Coordination
- Social Perceptiveness
- Mathematics
- Active Learning
- Judgment and Decision Making
Timeline
Customer Service Representative
Spectrum
10.2021 - 10.2023
Detox Technician
Sunrise Detox Center
01.2020 - 10.2021
Catering Associate
UMass Memorial Medical Center
01.2016 - 07.2019
Shift Manager
Starbucks
07.2013 - 10.2015
High School Diploma -
Doherty Memorial High School