AUDREY KARRE
Webster
Summary
Goal-oriented and dedicated professional committed to delivering exceptional customer satisfaction and achieving ambitious business objectives. Strong focus on meeting and exceeding targets, consistently striving to provide top-notch service and meet every customer's needs. Leveraging a strong work ethic and determination to drive results and contribute to the organization's overall success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Spectrum
10.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Detox Technician
Sunrise Detox Center
01.2020 - 10.2021
- Continually expanded professional knowledge through participation in workshops, conferences, and other educational opportunities related to substance abuse treatment practices.
- Utilized strong interpersonal skills to establish trust and rapport with patients, increasing their receptiveness to treatment and support services.
- Ensured compliance with facility policies and procedures by maintaining a clean, organized workspace and adhering to all safety guidelines.
- Supported ongoing recovery efforts by connecting patients with appropriate resources upon discharge from the detox program.
Catering Associate
UMass Memorial Medical Center
01.2016 - 07.2019
- Counsel individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life
- Assess nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling
- Monitor food service operations to ensure conformance to nutritional, safety, sanitation and quality standards
- Gather meals served for conformance to prescribed diets and standards of palatability and appearance
- Collect and return dirty dishes to the kitchen for washing
- Distribute food to Patients
Shift Manager
Starbucks
07.2013 - 10.2015
- Perform paperwork required for monetary transactions
- Resolve customer or employee complaints
- Greet customers and ask about the quality of service they are receiving
- Monitor customer preferences to determine focus of sales efforts
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Perform personnel activities such as supervising and training employees
- Monitor and order supplies or food items and restock as necessary to maintain inventory
- Order and take delivery of supplies
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA05.2009
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Coordination
- Social Perceptiveness
- Mathematics
- Active Learning
- Judgment and Decision Making
Timeline
Customer Service Representative
Spectrum
10.2021 - 10.2023
Detox Technician
Sunrise Detox Center
01.2020 - 10.2021
Catering Associate
UMass Memorial Medical Center
01.2016 - 07.2019
Shift Manager
Starbucks
07.2013 - 10.2015
High School Diploma -
Doherty Memorial High School
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