Austin Frankel
Peabody
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Insurance sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
12
12
years of professional experience
Work History
Sales Team Lead
GriffinStone Insurance Agency
06.2022 - 12.2023
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Enhanced brand visibility with the creation of engaging marketing materials for potential clients.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
- Delivered compelling product presentations to prospective clients, showcasing unique value propositions tailored to their needs.
Sales Team Lead
Geico
01.2022 - 06.2022
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
Sales Agent
Geico
11.2020 - 01.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Account Executive
Robert Half
08.2019 - 05.2020
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Bouncer
Wild Rover
06.2017 - 09.2017
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Communicated with supervisors regarding any issues that occurred while on duty
- Greeted tenants and guests as they entered and left the property
- Maintained order, responded to emergencies and enforced federal and local laws
- Patrolled the premises regularly to ensure safety of employees and visitors.
Shift Leader
04.2014 - 08.2016
- Communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
- Deploy team members appropriately to meet guests’ needs and service standards throughout shift
- Support training of Crew Members as directed by Restaurant Manager or Assistant Manager
- Communicate goals and hold team members accountable for performance during shift
- Hold guests as highest priority and role model exceptional guest service
- Drive sense of urgency through
- Crew Members to satisfy guests’ needs and resolve problems
- Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Served fresh, hot food with a smile in a timely manner
- Resolved guest complaints promptly and professionally
- Quickly and efficiently processed payments and made accurate change
- Carefully maintained sanitation, health and safety standards in all work areas
- Austin Frankel afrankel3@icloud.com (978) 968-4226
Crew Member
Dunkin Donuts
04.2013 - 08.2016
- Perform food production duties or serve customers at the Cash Register
- In charge of taking orders, filling orders
- Served orders to customers at windows, counters and tables
- Ensure Operations excellence by adhering to the systems and standards of the store
- Maintaining clean and organized workstation and ensuring a clean guest area
- Communicate effectively with Managers and Co-workers
- Train and/or support training of new hire crew members
- Packaged menu items into bags or trays and placed drink orders into carriers
- Prepared and served beverages such as coffee, tea and fountain drinks.
Sales Associate
Spinelli’s Bakery
05.2013 - 09.2013
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice on specific pastry orders
- Boxed pastry orders and prepared Foods
- Assisted with store Clean up at end of shift
Reds kitchen, Bus Boy
05.2012 - 09.2012
- Cleaned bars, work areas, and tables
- Taking dirty dishes to the dishwasher
- Setting tables, clearing tables, and otherwise assisting waiting staff
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Education
B.B.A - Business Administration
New England College
05.2019
Diploma -
St. Mary’s High School
05.2015
Skills
- Team Goals
- Employee Performance Reviews
- Sales Transaction Processing
- Providing Feedback
- Time Management
- Motivational Leadership
- Client Relationship Management
- Client Satisfaction
- Team Leadership
- Sales Initiatives
- Client Relationship-Building
- Meeting and Exceeding Sales Goals
- Staff Training
- Social Media Platforms
- Multitasking Strengths
- Sales Training
Timeline
Sales Team Lead
GriffinStone Insurance Agency
06.2022 - 12.2023
Sales Team Lead
Geico
01.2022 - 06.2022
Sales Agent
Geico
11.2020 - 01.2022
Account Executive
Robert Half
08.2019 - 05.2020
Bouncer
Wild Rover
06.2017 - 09.2017
Shift Leader
04.2014 - 08.2016
Sales Associate
Spinelli’s Bakery
05.2013 - 09.2013
Crew Member
Dunkin Donuts
04.2013 - 08.2016
Reds kitchen, Bus Boy
05.2012 - 09.2012
B.B.A - Business Administration
New England College
Diploma -
St. Mary’s High School
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