Autmn Papalcure
Canton
Summary
Dynamic Shift Leader at Dunkin Donuts with proven expertise in team leadership and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and conflict resolution. Adept at training staff and maintaining safety protocols, fostering a cohesive work environment that drives operational excellence.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Reliable Shift Leader with 5 years in multiple industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin Donuts
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Wedding Coordinator
Longwoods Venue
02.2022 - 01.2024
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
Crew Member Team Leader
Dunkin' Donuts Franchising
08.2021 - 07.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Tanning Consultant
Palm Beach Tan
01.2021 - 03.2022
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Cashier Supervisor
Bertcuccis Bar and Grill
09.2019 - 04.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Crew Member
Honey Dew Donuts
05.2017 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
No Degree - Business Ethics
Quincy College
Quincy, MA06-2028
High School Diploma -
Blue Hills Regional Technical School
Canton, MA06-2018
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Customer service management
- Team collaboration and leadership
- Conflict resolution
- Staff supervision
- Safety processes and procedures
- Complaint resolution
- Operations management
- Shift leadership
- Inventory counts
- Flexible schedule
Certification
ServeSafe Certified
Management Training Certification
Languages
English
Full Professional
Timeline
Shift Leader
Dunkin Donuts
01.2025 - Current
Wedding Coordinator
Longwoods Venue
02.2022 - 01.2024
Crew Member Team Leader
Dunkin' Donuts Franchising
08.2021 - 07.2023
Tanning Consultant
Palm Beach Tan
01.2021 - 03.2022
Cashier Supervisor
Bertcuccis Bar and Grill
09.2019 - 04.2020
Crew Member
Honey Dew Donuts
05.2017 - 07.2019
No Degree - Business Ethics
Quincy College
High School Diploma -
Blue Hills Regional Technical School
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